Doing business with a company means you’re not just buying their products, but the experience of having their people, opinions and expertise, too.
Some companies really understand great customer support and service, others fall hard. The latter is the case with my recent (now only) experience with Canadian online menswear retailer, Frank & Oak.
My story is common: I ordered a couple of items, but one got lost in transit. …continue reading
Back in June we launched Know Your Company, a tool for helping company founders, owners, and CEOs get to know their companies again.
A few hundred one-on-one demos later, we’re about to hit our 100th paid customer.
Because of Know Your Company, thousands of employees have a louder voice, and a hundred company owners have bigger ears. Employees are sharing things they’ve never been asked about before, a …continue reading
It took more than a year and three distinct attempts to get Google Docs in Basecamp ... and still, the damn thing almost didn’t get built. Why was it so hard?
We knew we needed it. Integration with Google Docs was a super-popular feature request, and usage in general is on the rise. Since Basecamp is a repository for everything project-related, it made sense to show the same love to Google Docs we show to any other type of fil …continue reading