It’s been just over 36 hours since we officially launched Tuesday afternoon. We’ve been overwhelmed by the response. All things considered, the launch of Highrise has been our most successful product launch ever. Thank you!
Some early stats
Highrise is definitely getting a workout. Here are some early stats on the amount of data that has been added to the system so far:
- Over 150,000 contacts
- Over 15,000 notes
- Over 10,000 tasks
Another interesting stat is that 9% of the people signed up are using OpenID. Lots of early adopters on board!
We heard you: Here come Cases for everyone
When we launched we only offered Cases on Plus, Premium, and Max plans. There was a fair bit of negative reaction to that decision. We hear you. So today we’ve made a change. Now all plans include some Cases.
- Plus, Premium, and Max continue to include unlimited Cases
- The new Solo plan (explained below) includes unlimited Cases
- Basic includes 5 Cases
- Personal includes 3 Cases
- Free includes 1 Case
These case numbers are for open Cases. That means you could have 12 cases on the Basic plan, but only 5 could be open at one time (the others must be closed). This is exactly how Active/Archived projects in Basecamp work.
We hope you like this change.
Don’t need to share Highrise? Go Solo for $29/month
Another interesting bit of feedback we received was that there seem to be a fair number of people who will be using Highrise on their own. They don’t have a staff, they don’t have co-workers. They are independent contractors, or freelancers, or contract salespeople, or real-estate agents, or 1-person business owners, etc. They want to get the most out of Highrise, but they don’t need a muti-user account.
So we’ve made a new plan just for them. The Solo plan. The Solo plan is basically the same as the Plus plan, except it’s only for a single user. You get 1 gig of space, unlimited Cases, SSL, 20,000 contacts, but only 1 user. If your company grows or you want to bring multiple users in down the road you can just upgrade to Plus and you’ll have up to 15 users.
More contacts on Free and Personal too
We’ve moved the free plan up from 25 contacts to 250 contacts. Personal also gets a boost from 250 to 500. We hope that helps free and entry level customers get more out of Highrise.
Did you go Plus too early?
If these subscription changes have you reconsidering whether Plus is the right plan for you, it’s easy to change. If you’re on the 30-day trial, you can downgrade (or upgrade) before the end of the trial and only be charged for the plan you’re at on the day of billing. If you already paid for plus by upgrading from free and would really like a refund for the difference between plus and the plan you choose, write us and we’ll give you a credit.
More disk space
We’ve also increased the file storage limits on all accounts.
- Max moves up to to 50 gigs (was 20 gigs)
- Premium moves up to to 10 gigs (was 3 gigs)
- Plus moves up to 3 gigs (was 1 gig)
- Basic moves up to 500 megs (was 400 megs)
- Personal moves up to 250 megs (was 200 megs)
Regarding integration and a Highrise API
For those asking about Basecamp/Highrise integration: We have some ideas. First things first. We wanted to get the Highrise basics right. We’ll be working on some integration ideas this year for sure. The Highrise API is also on the way. We’re excited to see what people can dream up. Stay tuned.
So there we are!
Off to a great start! Thanks again for the feedback, thanks for your ideas, and thanks for your business. We have some great stuff planned for Highrise. Stay tuned.