12 Nov 2003 | Paul said...

Their site is almost as bad at AT&T Broadband's used to be.

When I was first checking out service availability, it took me so much time to try to find pricing information that I ended up simply calling them, instead. (Here, they only advertise Digital Cable rates on their site, and not Analog Cable, which is cheaper and IMHO no worse when we're talking about cable.)

In addition, when I pay a bill online with them, the resulting confirmation email doesn't have a friendly subject such as, "Thanks for paying your Comcast bill." Instead, it's "Comcast Account Change Notification." Uhm, sure....

You guys should give them a call.

12 Nov 2003 | Dr_God (fka Tibloto) said...

I'm actually very surprised you got to that screen/form. Every time I've filled out that form in the past, I was brought back to the main page with absolutely no indication that I had just filled out a form. Kudos, Comcast!

12 Nov 2003 | One of several Steves said...

Their site is almost as bad at AT&T Broadband's used to be.

Oddly enough, Comcast bought AT&T's cable interests. Oddly enough, AT&T used to be the main cable provider in Chicago. So it probably is the same old crappy backend and design, with a different skin.

When I was living in Chicago, I had the same issues with trying to figure out anythign regarding AT&T cable. Ended up opting for a competitor because of it.

12 Nov 2003 | Matthew Oliphant said...

I love how it says that your ZIP Code is serviced by more than one provider... To me this means service is available. And yet the button is named "Check Availability." You already did that.

The button relates to the radio buttons and you are supposed to use the radion buttons to "view general information."

There are so many levels of bad design on this one screen, what is the rest of the site like? I guess there is an upside to having only one cable provider in my town.

12 Nov 2003 | SU said...

Probably because I live in a city with under 100k people... But I haven't had a lick of trouble with Comcast or AT&T Broadband. They're always on time, their customer service is on top of their game, and the local office has reasonable hours and is well-staffed. That said, I have run into a few issues with their on-line account service. Too perfect and I'd begin to wonder what was wrong!

12 Nov 2003 | Shane said...

The fun doesn't stop at their website. They follow-up this wonderful customer-centered approach offline with their clueless field techs and grumpy CSRs. At least they're consistent.

12 Nov 2003 | MrAnonymous said...

The only complaint I have about Comcast (in the Twin Cities) is constantly being disconnected and having to reset the cable modem. I'd definately go back to Roadrunner if I could.

13 Nov 2003 | skebrown said...

You should send this in to This Is Broken?

13 Nov 2003 | ~bc said...

If the reports I hear from here in Beantown go for Comcast in Chitown, you're best avoiding them altogether. Have you investigated Speakeasy? I signed up for a 608 DL liine, and they're upgrading it for me in Jan to a 1.5 for free. Nice. (ps- if you sign up, and click this link I get $25 toward my bill). I know there's a lot fo crappy ISP service out there, and I wouldn't suggest service I didn't like to make $25, so you can take this advice trustingly.