Defensive Design for the Web: How To Improve Error Messages, Help, Forms, and Other Crisis Points
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I’ve just seen the future. Using Skype I just IMed with David, then used my Powerbook in Chicago to call him on his cellphone in Copenhagen for a couple cents a minute. We’ve used iChat A/V before to talk computer to computer, but this computer to real phone thing opens up a whole new world.
This is the beginning of something and the beginning of the end of something else. I’m not sure what yet, but I just had a “now I get it” moment.