It’s a crying shame, really. I love Medium. It’s the best writing environment on the web, and they sweat the details like nobody else. The community too is just peach. This could have been a love story for the ages. But I don’t think we’ll grow old together, Medium and I. I suspect it’ll end… keep reading
Customer support is a double-edged sword and can be both rewarding and draining. Helping people feels good, but constantly empathizing with strangers can get exhausting. We all hope that the good outweighs the bad, but that’s not always the case. When the scales are imbalanced and there’s stress at and about work, it’s easy to… keep reading
A friend of mine was recently bummed about the lack of success a business venture turned out to be. So he started looking for a hobby… a distraction… something. I have a hiring secret I haven’t shared before. I like to hire people handy with a camera. Javan, who works here at our sister company… keep reading
It’s about time for something new. What follows is the introduction to our next book The Calm Company. We’re working on it now, and will be shopping to publishers soon for publication later this year. “It’s crazy at work” How often have you heard that? Or said it yourself? Probably too often. For many, “it’s… keep reading
Harry’s famous sign This year I’ve decided to take Harry Truman’s famous “The BUCK STOPS here” sign literally. So in 2017, all refunds requested by Basecamp customers will come out of my paycheck. If a customer is unhappy with Basecamp to the point where they request a refund, it should be my penalty. We didn’t make… keep reading