What makes a great manager isn’t the problems they solve, but the questions they ask. Start with these 16 questions here. An employee comes to you and says, “I have a problem.” If you’re trying to be a great manager, what do you do? Your initial instinct might be to roll up your sleeves. “Time… keep reading
“Passwords just aren’t cutting it online. It’s getting worse. We all feel it.” This is what Jeremy from Basecamp’s Security, Infrastructure, and Performance team wrote in a February blog post after dealing with a mass-login attack. Intruders with huge lists of login credentials—obtained in previous data breaches—tried using those passwords to access Basecamp accounts. Hear… keep reading
From 2:13am GMT March 13 / 9:13pm Central March 12 until around 4:10am GMT / 11:10pm Central, Basecamp 3 was mostly offline and Basecamp 2 unable to process file uploads and downloads, as our cloud storage provider had a severe, sustained outage. We continued to have minor disruptions in service from 4:10am GMT / 11:10pm… keep reading
Based on data from 597 people, the best ways to build trust as a leader aren’t what you think they are. How do you build trust as a leader? The answer seems intuitive enough. For many of us, we hold company off-sites and run team-building activities. Informal lunches, monthly social get-togethers, and one-on-one meetings are… keep reading
Why are manhole covers round? How many golf balls can fit in a 747? Why are job interviews so terrible? In the latest episode of the Rework podcast, Aja Hammerly, a developer advocate at Google, talks about the drawbacks of common tech interview techniques like whiteboard coding and trivia questions, and shares her tips for… keep reading
From 4:30am GMT March 7 / 10:30pm Central March 6 until 1:02pm GMT / 7:02am Central, Basecamp 2 and the search feature in Basecamp 3 were mostly offline due to a catastrophic network failure with our cloud provider. Both our primary network link, our backup network link, and several additional ad-hoc network links between critical services… keep reading
CONSISTENCY When looking at a single screen, the button shape and centering is consistent. Further, a primary button is called out using size, color, and placement – in line with interface guidelines. CONFUSION Stop up top on the Timer, stop down at the bottom on the Alarm. The Timer and Alarm designs look so similar… keep reading
When it comes to delegating, invite your team into both the thinking and the doing. Do you consider yourself “a doer”? That person who enjoys doing the work, fine-tuning the details, meddling in the weeds of how it’ll all work? Then you probably have trouble delegating as a leader. I know I do. For so many… keep reading