I wanted to follow up to Jeremy’s post about our recent outages with a deeper, more personal look behind the scenes. We call our major incident response efforts “CODE REDs” to signify that it is an all-hands-on-deck event and this definitely qualified. I want to go beyond the summary and help you see how an event like this unfolds over time. This post is meant for both people who want a deeper, technical understanding of the outage, as well as some insight into the human side of incident management at Basecamp.
