On Thursday, November 8, Basecamp 3 went down for almost five hours. It was the worst outage to hit the company in a decade and a stress test of Basecamp’s practices around internal communication, customer support, and calm work. Today’s episode of the Rework podcast goes inside the company on November 8 to see how the outage unfolded.
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Love the intro to this episode Wailin and Shaun!
I like it when a “business” podcast shows a little drama. 😉