Ian Hall writes: “Last night I was passively watching (or more listening than anything) to Eco-Trip with my daughter while we fixed dinner.  All of a sudden the sound gets all garbled.  I figure the encoding is off and think nothing of it until this morning I receive the following email. Now THAT is customer service. Netflix knew I might be upset (or at least have noticed) the interruption and so, proactively, they allowed me to request a credit for a small amount of my bill.  Now while 3% of my bill isn’t really going to add up, it makes me FEEL 100x better.  And here I am gurgling over my feelings and the attention Netflix pays to their customers.”