Think Tank makes great photography bags. Like all manufacturers they stand by the quality of their product. However, they believe the “Lifetime warranty” is nothing more than marketing BS.
Here’s a great statement from their No Rhetoric Warranty page:
If you’re 30 years old when you purchased a bag, are you really going to return it 30 years later for repair? The only way this is possible is if the bag has stayed in your closet the majority of the time. Remember the leather cases in the 1960’s? Is anyone returning these bags for repair under the “lifetime” warranty? This is why the lifetime warranty is more of a marketing gimmick than the truth. Is it the life of the bag, or your personal life? The normal life of a bag, if it is used weekly, is four to 10 years, which is not “lifetime.” If lifetime means your personal life, when you’re dead, you won’t need the bag, unless it’s a body bag.
I found this statement refreshing. I’m not sure how big Think Tank is — how many employees or revenues. This straight-talk made them feel like a shop around the corner, and I like that.