The progress of technology needs a full spectrum of adoption to work well. From early adopters who jump in before kinks and warts have been banished, to a late majority who bring scale to the now-safe choice.
If we didn’t have any early adopters ironing out the kinks, there’d never be a now-safe choice for the late majority. And if everyone always jumped on the latest thing on day one, society would waste needless cycles churning through the broken glass of beta software.
But usually people see things a little narrower. They’ve picked a group to belong to, and along with it the story that serves it just. I find that a constant and fascinating example of how we’ll all tell ourselves what we need to hear to feel good about our choices.
In most cases, for example, I like to be an early adopter. Take getting the first version of the Macbook Air, while many fretted about and scorned it for too few ports or not enough speed. I accepted the shortcomings by telling myself that this is ultimately The Future, and I want to be among the pioneers that drags us there, even if it’s a bumpy ride across the frontier.
Further, that if everyone wanted to wait until all the bugs were squashed, the bugs would never be found in the first place, and thus never squashed. See, isn’t that a lovely altruistic cover story for what could just as well be labeled as technological ADD, and just wanting the latest thing BECAUSE?
Same deal works on the other end. There are all these great stories available about how you’re being prudent by waiting to take the plunge on a new product, such that you don’t waste money or resources before the inevitable version 2 or 3. A story filled with the virtue of restraint: An ability to resist the draw of SHINY NEW THINGS.
What’s great is that all these stories can be true at the same time, even if they’re individually in conflict. I can even feel good about a chosen story for my current choice, and then swap to the opposite story for my next choice. Self-deception is grand.
Joshua Pinter
on 12 May 15Couldn’t agree more.
And on a side note, you’ve become a tremendous writer in your own right. Vivid imagery and analogies. Wholistic themes. Even if you wrote a fiction novel, I’d read it.
Always a pleasure.
Will
on 13 May 15There will always be a story… and why not accept that?
When the time comes move on and chose a different story. We don’t have to feel like hypocrites if we change our mind.
Jared
on 13 May 15@DHH
Re: early adapter of MacBook Air.
I hope I can be an early adapter of your next Basecamp version (as seen in the screenshots of a previous blog post).
Is there a beta program of BC3 for us “early adapters” like you?
Greg
on 13 May 15@Jared
The next Basecamp version (BC3) might be called basecampnext.com or basecamppersonal.com since they own both domains.
You can see a list of all domains they own at
https://whoisology.com/email/archive_9/domains%4037signals.com
Kostas
on 15 May 15So, you ‘re not going to adopt the new Macbook this time, I guess.
Kartick Vaddadi
on 16 May 15Helping society by testing out a new Macbook is an odd form of service. If you want to help the world, there are more important things to do, whether it’s helping poor people get educated, or fixing environmental degradation, or fixing poverty or what have you . “But the Macbook needs testing!” is like something out of The Onion — a canonical first-world problem.
Buy what fits your usage. If you think the new Macbook works well for you because you travel every week and thin and light is paramount or whatever, go for it. But don’t fool yourself into thinking you’re helping society. It’s a form of help society can do without. If that means that a certain product fails in the market, and people stick with what they already have or know, nothing of value is lost. Products should succeed on their merits, not out of a misguided sense of altruism.
Scott
on 19 May 15Interesting—so customers are the testers… Wonder how many bugs were squashed because you were an early adopter of MacBook Air. Seems like an inaccurate analogy.
This discussion is closed.