She’s right about the manual: I do read manuals that are entertaining.
I got a Kia last year – their owner’s manual was a joy to read; I read that sucker cover-to-cover. Some smarts went into that, and they’ve got me to consider Kia first for my next car.
The Not-Fake Kathy Sierra
on 07 Feb 09
It’s me (thanks Ian). Twitter can be a much friendlier place than blogs for a pile of reasons. I miss being able to post graphics, though… still working on the easiest way to do that.
One thing that hasn’t changed—I still love y’all at 37signals.
(and thanks Charlie!)
Brian, I’d urge you to write to the Kia folks about that manual. Someone, somewhere cared enough to make it joyful. They should really hear how it worked.
I agree especially with the point of treating user’s/reader’s/viewer’s time as HIGHLY valuable. It is…to them. It should be…to us.
This should be a fundamental philosophical underpinning of those who provide products and services. It would drive product design, copy writing, visual design, communication, process…in short almost everything.
Chad Davis
on 08 Feb 09
I’m going to have to check out one of these Kia manuals. I’ve never gotten past 1-2 pages of any other manual… at this point I find anyone that can say they have RTFM suspect on a few levels.
David Andersen
on 09 Feb 09
True, true, true. And yet, we hardly see it. Good communication is rarely a priority; I don’t know why. Maybe because the business types don’t understand that it adds value and this effects the bottom line. Beats me.
This discussion is closed.
About Ryan
Ryan's been getting to the bottom of things at Basecamp since 2003.
JP
on 06 Feb 09Are you sure it’s really her?
Rabbit
on 06 Feb 09@JP
Agreed!
I haven’t heard a peep from her since that lame fiasco a year or so ago. Why would she suddenly appear so quietly on Twitter?
Ian Ragsdale
on 06 Feb 09Guys, she’s been tweeting since mid-2008 and has over 8000 followers. How does that equal suddenly and quietly? I’m pretty sure it’s her.
Kathy
on 06 Feb 09It’s not me
Charlie
on 06 Feb 09Kathy!
I so wish she was still helping me create passionate users. She rocks!
Brian Dunbar
on 07 Feb 09She’s right about the manual: I do read manuals that are entertaining.
I got a Kia last year – their owner’s manual was a joy to read; I read that sucker cover-to-cover. Some smarts went into that, and they’ve got me to consider Kia first for my next car.
The Not-Fake Kathy Sierra
on 07 Feb 09It’s me (thanks Ian). Twitter can be a much friendlier place than blogs for a pile of reasons. I miss being able to post graphics, though… still working on the easiest way to do that.
One thing that hasn’t changed—I still love y’all at 37signals. (and thanks Charlie!)
Brian, I’d urge you to write to the Kia folks about that manual. Someone, somewhere cared enough to make it joyful. They should really hear how it worked.
The Real Kathy Sierra
on 07 Feb 09Maybe… or maybe not.
Chris Cuilla
on 07 Feb 09I agree especially with the point of treating user’s/reader’s/viewer’s time as HIGHLY valuable. It is…to them. It should be…to us.
This should be a fundamental philosophical underpinning of those who provide products and services. It would drive product design, copy writing, visual design, communication, process…in short almost everything.
Chad Davis
on 08 Feb 09I’m going to have to check out one of these Kia manuals. I’ve never gotten past 1-2 pages of any other manual… at this point I find anyone that can say they have RTFM suspect on a few levels.
David Andersen
on 09 Feb 09True, true, true. And yet, we hardly see it. Good communication is rarely a priority; I don’t know why. Maybe because the business types don’t understand that it adds value and this effects the bottom line. Beats me.
This discussion is closed.