About a month ago we shared a video of our new office space under construction. There’s been a lot of progress since (new video soon).
I thought it would be a good time to share some more details about the new office. We’re aiming to move in the first week of July.
Why?
First, why are we getting a new office space? For the past seven or eight years we’ve been sharing an office with Coudal Partners. It’s their office, we just rent a strip of desks and share the the common areas (conference room, kitchen, etc.). It’s been great in every way. Everyone at Coudal have been remarkably good hosts. We’ve made good friends, worked on some great projects together, and started a company together (The Deck). We hope all that will continue.
But it’s time for us to move into our own space. We’ve got 9 people in Chicago now, and only 5 desks at the office. We’re getting in Coudal’s way (they haven’t said this, but we definitely feel like we are). And we need privacy — currently we have to leave the office and talk in the hallway whenever we have a private call to make. It’s just time.
Also, this is a luxury item for us. When we launched 37signals in 1999 we shared an office space for about two years. Then we got on our own temporary raw space for a few years. That space was right up against the train and we used doors for desks. Since then we’ve been sharing the current office with Coudal for the past 7 years. So in many ways this is a luxury purchase for us. We don’t need this space — we could continue to work the way we work today. It’s definitely getting cramped, and people don’t have the privacy they need, but we could have continued to get by with what we had. But we decided that eleven years into our business we could afford to experiment with a dedicated space built out just the way we wanted. We believe it will pay off.
The idea
When we started thinking about what we wanted out of our own space, we realized we didn’t just want a place to work. We wanted a place to share our ideas and learn from others. We used to give workshops a few times a year, but we stopped because it was a hassle to book venues and deal with all that crap. We wanted to get back into the flow of doing semi-regular workshops and master classes. And we wanted to invite others to come in and teach us. We wanted our own venue.
We also wanted to make sure the work environment followed our general principles: Open in general, quiet when we need it, and easy group collaboration without interrupting other people. We also wanted to set up dedicated spaces for private phone calls, recording audio/video/screencasts, and room for expansion – specifically for our customer service/support team.
So those were the big picture ideas. We selected Brininstool + Lynch as our architect and worked with Grubb & Ellis to help us find a space. We looked at a variety of spaces – everything from house-like spaces to raw floors in empty loft buildings. In the end we took an empty floor so we could build out the space exactly as we wanted. We got a lovely corner space with tons of natural light.
The floor plan
The wall of windows on the bottom faces north. We have 12 desks lined up against those windows. Along that window wall there is a built-in full-length credenza for extra desk space and storage for each desk.
Across from the desks are five “team rooms”. When people need to work together in person, they’ll “get a room” so they don’t interrupt anyone else. The rooms are designed to keep sound inside. Any room can be used by anyone at any time, but no one can “claim” a room. These aren’t private offices, they are rooms to use when you need an extra degree of privacy or when you need to be loud with someone else. The rooms are lined in cork with inset chalkboards. They are highly functional, tackable-wall rooms. There’s power at the table and a flat panel on the far wall when teams need to look at the same thing at the same time. The front of the rooms are all glass to bring in natural light from the outside.
The office also includes three small “private rooms” which are basically built-in phone booths. These are quiet private rooms people can use to make a private phone call. There are two on the east side of the office, one on the west side.
The southeastern corner has a big room that will be used for expansion. We could eventually see this room being dedicated to our customer service/support team. It’s big and bright.
The office has a small conference room plus a soundproof “webcast” room where we can record podcasts, webcasts, screencasts, and interviews.
A classroom-like theater dominates the south side of the office, right off the entrance. This is a 37-seat theater (diagram currently shows 38, but we went with 37 for cheesy reasons) where we can hold workshops and master classes. Each desk and chair has power right under the surface. We’ll be teaching “The 37signals Way” to entrepreneurs, designers, programmers, marketers, writers, and anyone else who wants to learn what we’ve learned. We expect to hold regular classes, but we don’t know what the schedule is going to look like at this time. We’re really excited about this. More on this later.
Lastly, we have the kitchen and lounge area in the southwestern corner of the space. Big space for us plus our guests.
The space is about 11,000 sqft in total with about 30% of it dedicated to public spaces for our workshops. The surfaces in the office are a combination of wood, glass, cork, felt, blackboard, carpet tiles, and acoustical wall tiles. The color and material palette is warm, rich, and textured — reds and browns and grays with a bright white ceiling and the colors and variety of the city outside the windows.
The next chapter
This space has been a long time coming. We can’t wait to move in. We’ll have more video, photo, and details as we get closer. We’ll also be sharing other details like which phone system we went with, technology choices, etc.
Paul Hart
on 18 May 10I’d love to see a “trip report” several months after you move in that talks about how you actually use the space, rather than how you think you’ll use the space.
I’ve got a feeling that’ll be an interesting post.
Robert Leeper
on 18 May 10Looks awesome! I hope it serves y’all well – you’ve certainly earned it.
Pari Nannapaneni
on 18 May 10Jason, the floor plan image link is broken.
Jeff Mackey
on 18 May 10Looks good—excited for you guys. I hope it’s a smooth transition for everyone, and I’m looking forward to hearing more about the 37s Way.
Nick Campbell
on 18 May 10Congrats on the new space guys. You earned it. ;)
Sean McCann
on 18 May 10Looks great! The theatre room should be pretty fun and useful.
Seth Kravitz
on 18 May 10Wow, that’s a great new office. You guys certainly deserve it. It’s incredible that you still work out of a shared office space to this day.
Lubo
on 18 May 10Wow, lot’s of back-patting here. Are we to learn something from this at all? Just curious.
Matt
on 18 May 10I expect the followup post to go one level beyond admitting this is a luxury item, and read only “We needed a sweet space to watch cubs games”.
Looks awesome guys – well played.
JF
on 18 May 10I’d love to see a “trip report” several months after you move in that talks about how you actually use the space, rather than how you think you’ll use the space. I’ve got a feeling that’ll be an interesting post.
Definitely.
Eric Hayes
on 18 May 10Very cool, thanks for sharing this.
Rich
on 18 May 10Typo: “We also wanted to make sure the work environment followed our general principals”—should be “principles”.
Mark McSpadden
on 18 May 10Very nice space and very well thought out…
I’d love to hear what you guys think about the time you’ve spent in this process. How has it been spending time on “luxury”?
Carlos Latugaye
on 18 May 10Great office! Could you mention how are you using you products to track this project? Thanks.
Steve Pilon
on 18 May 10Looks awesome—Congrats!
Bob
on 18 May 10Wow, looks very nice. Can’t wait to see if I can make it down for some “classes” in the future.
Bryan Bedell
on 18 May 10You’re not in our way that much!
You’re supposed to spend VENTURE CAPITAL on all that stuff, BEFORE you have a successful product/company. You guys always have it all backwards.
In any case, we’ll be glad to see you leave, to make room for our bubble hockey table and our Slurpee machine. Also, please leave your chairs here.
Jeff Hartman
on 18 May 10Very cool. I love building plans.
You have private spaces so no one is disturbed. Nice idea.
But you have 30% dedicated to public spaces and workshops, but no apparent walls to keep that sound away from the open desk areas. What happens when you have classes/seminars/etc. and people want to work in a quiet space while those are going on?
Jon Moss
on 18 May 10Well-deserved and look forward to seeing the creation of the 37signals nerve centre!
Michael Rakowski
on 18 May 10Looks amazing. A dream office come true.
The process of working with an architect to make the space even more valuable is exciting too.
It’s going to be hard to stop the flow of job applications with a beautiful workspace like that.
Rick Hengehold
on 18 May 10JF and gang:
Looks like a great place to work, play and create!!! I look forward to learning more about the workshops that will be held there.
Derek Organ
on 18 May 10looks pretty sweet, plans mixed with video give a great idea of how it might look.
So functionally your sorted. What about artistically.. any cool plans/ideas? a water fountain in the middle of the room, statues, spray painted walls?
Michele Seiler
on 18 May 10The 37’s are never in the way here at Coudal and we will definitely miss having them as office mates. That said, we are looking forward to seeing their new digs!
Terry Sutton
on 18 May 10Arrrrgh. People like @Lubo drive me nuts. If you don’t like what you’re reading here, then stop reading!!! Go somewhere else; the internet has at least 4-5 other websites for you to choose from.
Ricardo
on 18 May 10I’d love to work there, great work!
Clay Schossow
on 18 May 10Wow, the new space looks great! I also think it’s awesome that you waited so long to buy a place.
I’m curious what factor economics played in the decision to make the move, i.e., low interest rates, tired of not paying into equity, longterm view of chicago real estate market? I imagine you thought these things through, but they weren’t mentioned in the post. How influential were they in making the decision?
Thanks!
chriskalani
on 18 May 10Why did you guys go with chalkboards opposed to whiteboards?
Pedro
on 18 May 10No dedicated space for servers?
Jason Kunesh
on 18 May 10Congratulations!
The space looks ideal, especially with the phone booth rooms: no need to tie up a conference room, but definitely a need when you have an open office plan.
The corkboard and chalkboard is a nice combination, too. We have cork on our walls, but have used whiteboards. The chalk is a nice touch, as all our whiteboards have started to ghost with old images over time.
Can’t wait to hear more about the class concept, too!
@Lubo: I learned plenty from this post. Our team is moving offices, coincidentally enough, in Chicago in June-July as well. Your office’s design has a lot to do with how you work solo, how you collaborate and your resultant culture. For consulting firms, it matters even more with how/if/when you bring clients into your space to work.
We’re just starting year two with our biz Fuzzy Math, so it’s valuable to hear how somebody else made it to year 11.
Mark
on 18 May 10Kinda funny (maybe slightly Freudian?) that the “beverage” closet is located in the proposed customer service area.
Nice job on the layout and the intent.
Scott
on 18 May 10What a great office!
I have always wondered; when you get a nice office like this is it payed for cash and carry or is their financing involved?
JF
on 18 May 10Why did you guys go with chalkboards opposed to whiteboards?
I can’t stand whiteboards. I don’t like writing on them and I find them unattractive.
Blackboards – even when not in use – look better. Plus I like the age they take on when you wipe stuff off. Nice texture.
JF
on 18 May 10when you get a nice office like this is it payed for cash and carry or is their financing involved?
1. For those who are curious, we’re leasing the space. So it’s not a purchase. 2. We’re paying cash for everything.
JF
on 18 May 10No dedicated space for servers?
We don’t have servers in house.
We have a closet we’ll be using for network hardware though. A switch, router, cable termination, etc.
Scott LaPlant
on 18 May 10Congratulations. This is an exciting time for you guys – you’re hitting on all cylinders.
Totally blew my ‘prediction’ of what you were planning. After the last podcast I watched with one of your network admin guys, I was pegging the new office space as a place to house your own servers/office space. Totally geeked about the workshops idea.
Best of luck with the move.
Morley
on 18 May 10How are you working around chalkboard dust? Or are you just sweeping it up and not bringing computers into the team rooms?
Anand Dhingra
on 18 May 10Looks great for when you have company, but I’d be a bit concerned with such a large space feeling a bit empty/lonely when there are only 9 people in the office.
It looks like you’ve thought about this quite a bit, based on the decision to have the 12 work areas all in a row along the windows on the north side. However, how often is this row going to be occupied enough in order to lessen the scale of the space?
JF
on 18 May 10Anand: All fair points. We’re in a unique situation in that we have 9 people in Chicago (currently), but 11 people in 11 other cities. We intend on having our out of towners in town more once we have the new space.
So we need to have room for more people even if they aren’t around all that often.
Brian Breslin
on 18 May 10so what happens when you guys need to add more desks? put them on the ends of the desk pairs you have now on the north side? seems like enough space to add 6 or 12 more desks.
would love to have a similar style space for a coworking space in miami.
JF
on 18 May 10Brian: There’s plenty of room to add additional groups of two if we need them. We can reduce the space between groupings, for example. Plus, we’ll likely be building out the support team which will move into their own dedicated room. That will free up the other workspace and give support plenty of room to grow too.
Mark
on 18 May 10You might’ve alluded to this when answerig Anand’s question, but are your current policies regarding work hours / locations / days going to be revised now that you are (I would assume) going to have substantially more rent to pay?
Also, just out of curiosity for my own needs. What brand and size flat panels are you putting in the shared offices and what kind of projector(s) are you running in the media room?
JF
on 18 May 10Mark: Remains the same. People are free to work where they want, but we hope people will find the new office a very comfortable place to work.
Haven’t purchased the flat panels or projector yet.
markd
on 18 May 10Is this the whole story, or is there more news to come ? :)
When you announced the space a couple months ago, I was hoping you were going to put the 37signals touch on the Incubator concept… not focused on meeting VC’s and such, instead focused on inspiration, collaboration, and nurturing young start-ups. Sure looks like this space would accommodate something along those lines.
Anand Dhingra
on 18 May 10I grew up the son of an architect, which gave me an early introduction to what it’s like to embrace constraints. An architect’s #1 constraint? Space! But, a powerful constraint that comes up with brilliant solutions. A small galley kitchen always serves cooks better than a great room/McMansion kitchen.
What constraints became apparent when starting this design? It’s hard spot them, now that you’ve worked it all out.
Congratulations on starting a new chapter for 37s. Man, that place is really gonna sing when you have your first master’s class. It’s gonna feel like a long overdue family reunion.
DL
on 18 May 10Nice!! I’m excited for you guys. This is a step that everyone who want to have their own business dreams of and it’s way cool to see you taking it.
I am surprised, although I probably shouldn’t be, that there’s no game room. All work and no play? Man, I though for sure there would be a pool table, football table, ping pong or something along with every game console known to mankind in a room somewhere.
JF
on 18 May 10When you announced the space a couple months ago, I was hoping you were going to put the 37signals touch on the Incubator concept… not focused on meeting VC’s and such, instead focused on inspiration, collaboration, and nurturing young start-ups. Sure looks like this space would accommodate something along those lines.
We’re not an incubator and we have no intention of being an incubator. We have our own business to run full time.
DL
on 18 May 10I meant to say foosball table not football table.
Justin Campbell
on 18 May 10Phone system: We currently use Cisco, and love it. Asterisk would be my second choice for obvious reasons, but I would still stick with the Cisco hardware. Would love to go all-software in the future.
Switches: The new Cisco 3560-X switches have redundant power built in, but you could always stick with a 29XX if you don’t need routing
Wireless: We’ve been having problems with our Cisco 1131 access points and roaming Macbooks, iPads, and iPhone 3GSs. Ended up fixing it by turning off encryption (WPA personal) and creating a captive portal. WPA2 might have fixed it but it wasn’t worth it. I’d be happy to share the captive portal info if you’re interested.
Flat panels: The Samsungs that Panic used for their status board looks awesome http://www.panic.com/blog/2010/03/the-panic-status-board/ definitely on my wish list for…something
You guys probably already have all of that figured out but just wanted to drop in my 2 cents. Congratulations and good luck in the new digs.
carlivar
on 18 May 10@Justin, you turned off wifi encryption? So anyone nearby can dump everyone’s packets to disk? Steal some cookies, perhaps (at a minimum)?
Martin McClellan
on 18 May 10Where did you put the Founders’ Room?
Wayne
on 18 May 10Looks cookie-cutter … all regimented, easy layout for someone with a template … no reason to choose one desk over another, etc.
Think about variation to engage different tastes ... make some spaces bigger/smaller, oriented a bit differently, be a little unpredicatble, etc. Keep the space interesting and let people be able to trade off attributes.
Justin Campbell
on 18 May 10@carlivar It’s only for the guest network that we were giving out the password freely for anyway. We’re also high up in a highrise so we don’t need to worry too much about outsiders listening in. Company hardware is on a separate WPA2 Enterprise-encrypted SSID.
Jean-Pierre Bobbaers
on 18 May 10Nice to share this with your customers. It tells us more of how you want to work.
How do the many meeting rooms fit into the vision “meetings are acid” and how does Campfire plays it role in an office like this.
It leaves me with many questions , which doesnt mean in dont like it. I just dont see the link with your vision on working (yet) that I read before.
RS
on 18 May 10Wayne, do you have any photos or floor-plans of offices with the unregimented quality you are talking about? It would be cool to see examples if you know some.
JF
on 18 May 10Wayne: Fair point, but I think some of this will develop over time. Artificial variations strike me as equally cookie-cutter (albeit it in a different way).
We’re leaving a good bit out of the plan. We’re going to see where social areas form and consider furniture there. We’re leaving at least one of the team rooms unfinished to see if we have a need for a room we didn’t consider. And we can remodel another rooms if we’d like. The kitchen area is pretty undefined, as is the big southeastern room.
The desks are the same, but the chairs are up for grabs. There’s also a wide variety of materials and textures in different parts of the office.
We’re going to be here for a good long time. If we want to bring in different things around the edges (different desks, a different use for the social spaces, etc) we can.
But the fundamental core needs things like electricity, HVAC, making the best use of the natural light, etc, so there were some fixed decisions made along those lines.
JF
on 18 May 10How do the many meeting rooms fit into the vision “meetings are acid” and how does Campfire plays it role in an office like this.
Campfire plays the same role it always has – it’s the most important piece of software we use to run 37signals.
Rich
on 18 May 10For a company that espouses keeping distractions to a minimum, I’m really surprised you guys like open workspace approach. I’ve done both open workspaces and private offices, and I found open spaces to be extremely distracting. Just having to see other people in my peripheral vision can break my focus, let alone having to listen to them. I’ll take a closed door any day.
carlivar
on 18 May 10@Rich couldn’t agree more. Paul Graham wrote about this.
JF
on 18 May 10Rich: We contemplated doing private offices, but if we went that direction then we’d need private offices for everyone. We didn’t think that was practical for a variety of reasons . Plus it wouldn’t give us room to grow – we’d have to build 10+ empty private offices we might never use. Yes, we could always build more later, but that means we need the space and we have to deal with construction while working.
In the end we think the combo of open + private (when you need it) is the most practical, all things considered. We also have a pretty good culture of quiet so our open workspace + private rooms will continue that culture. And when people need to talk (you don’t talk to yourself), you grab a room. That keeps the open workspace quiet for everyone else.
Everything is a tradeoff. We think we’ll be happy with the tradeoffs we made, but time will ultimately tell. If we need to make some changes, we’ll make some changes.
Michael Kelley
on 18 May 10Don’t know if you’re this far yet with you’re planning, but:
Check out Idea Paint (ideapaint.com)... Painting some of your walls with the whiteboard material might be good for a company like yours. One of my clients will be using it in a conference room instead of poking holes in the sheetrock with tacks. (For the record, I don’t have any relationship with the company—just think it’s a good idea)
Hope all goes well with the move!
JF
on 18 May 10Michael: Nearly all the interior walls in space are (magnetic) black chalkboard or cork.
Anonymous Coward
on 18 May 10Though the aesthetics of a chalkboard are nice, the dust they generate can suck. Both in terms of it getting on stuff but also in terms of it going up your nose and mouth, etc.
Julian
on 18 May 10How are you doing pair programming? Do you move to a team room, or does one have to grab a chair and move to a colleagues table?
I would put tables next to each other, so that you can see your programming buddy’s monitor all the time. What do you think?
DHH
on 18 May 10Julian, we don’t do a whole lot of pair programming. When we need to, we can either just scoot over to the other desk or into one of the team rooms.
Scott
on 18 May 10Congrats 37signals. It looks great.
Nick
on 18 May 10How much did it all cost?
Aaron Greenlee
on 18 May 10Looking forward to more workshops!
Tim
on 18 May 10So awesome. I will store this away so one day I can copy all this implement it above my rad times bike/coffee/Le Tour shop.
Great insight
Congrats!
Tim
on 18 May 10I’m going to be interested to see workshop schedules.
I’d love to time it right, so when I come out from Australia to do some shredboarding in Utah/CO or Whistler, I can stop in via Chicago.
tim
Bryan
on 19 May 10Would you welcome visitors for people who live in the Chicago area or if people are in Chicago visiting? I know that an “anyone is welcome” policy may lead too to many visitors and distractions. Perhaps if someone is a paying customer, they may be welcome to come check out the office when completed.
Mark
on 19 May 10So, the seemingly silly question of the night…how many facilities do you have close by? When you have a mad dash during break time of a full house workshop, that’s gonna be important.
Phil
on 19 May 10Looks exciting! Out of curiosity, what part of town is this in?
Denny Deaton
on 19 May 10Congratulations! This looks super cool and it’s well deserved. I’m sure you’ll grow into it nicely and I love the creative and teaching spaces. Very well planned out. Can’t wait to see some photos when it’s all done.
Steve Wong
on 19 May 10Congrats!
Can’t wait to see the new video.
Ryan Hyde
on 19 May 10This isn’t an expense it’s an investment. I believe it will pay for itself in productivity. Your work environment is huge and you guys are building a space that hopefully you’ll be able to prove that it was an investment so it will be easier for us to convince our bosses or partners that it’s the right move.
Thanks for the thought process going into the decision. Really helpful.
Edward
on 19 May 10Jason, it may be too late, but be sure that the interior glass is thick enough to retain sound. Contractors and architects don’t often mention the thickness of glass for interior uses. Thin cheap class do little to stop sound.
jonblock
on 19 May 10Looks great, but I can’t help wondering…
It seems like your design almost deliberately ensures that the main entrance is unmonitored. One desk on the north wall has a line of sight to the door, and that’s only if it’s occupied and that person isn’t deep in code and ignoring his/her peripheral vision.
I assume your business isn’t heavy on walk-ins, but you do plan to have guest-oriented events. Was omitting a receptionist’s desk (even without an actual receptionist) a deliberate decision?
On the flip side, the receptionist’s desk in my company’s previous office was relatively isolated, making it a fairly lonely position. People would fly by for meetings or the bathrooms, but most of the time the job was staring at the elevators and waiting for the phone to ring. So perhaps it’s a good thing you’re staying clear of such a position.
Viktoras
on 19 May 10The floor plan looks really good, but i strongly believe the final result will be a lot better: With the 37s touch of course.
I’m really curious to see how the phonebooths/small private rooms will turn out…
Can’t wait for the next “chapter” of the story.
Anonymous Coward
on 19 May 10Personally I like the work of Matt Taylor, which has a very nice organic and creative feel to it. You can see some examples here: http://www.matttaylor.com/public/papers/taylor_environments_tour.htm
JF
on 19 May 10It seems like your design almost deliberately ensures that the main entrance is unmonitored. One desk on the north wall has a line of sight to the door, and that’s only if it’s occupied and that person isn’t deep in code and ignoring his/her peripheral vision. I assume your business isn’t heavy on walk-ins, but you do plan to have guest-oriented events. Was omitting a receptionist’s desk (even without an actual receptionist) a deliberate decision?
Nice observation. The front door is unmonitored. We don’t have walk-ins. We will have a CCTV camera at the door that we can watch from our computers if someone rings the bell.
When we have events we’ll keep the door open for registration and set up a temporary table.
We don’t have a receptionist or office manager, and, if we did, we wouldn’t want to isolate that person away from everyone else. We’re not a walk-in-off-the-street business. That person’s work would not be related to the door, it would be related to the office in general.
Sean McCambridge
on 19 May 10Looks great. Must be a fun process to do something like this and create a space tailored to your working philosophy. What part of town is the new office located?
Daniel Kaneshiro
on 20 May 10Awesome space. I am currently building out an online booking platform called MeetSaas.Com which stands for Meeting Space as a Service. Basically taking physical space and having it act like a cloud application. On demand, pay per use, and innovative. Would you be willing to “share” your resources with other like minded entrepreneurs who are starting? You could also use internally to book and schedule your rooms and desk space. Your Office, Hour way.
Mat
on 22 May 10Great space Jason. I like the concept of creating public space for seminars and so on. Also, a dedicated webcast room – very cool.
I uploaded the plan to a public online proof in case anyone wants to get into the visual detail of what you are planning. The link is here:
37s-floorplan-proof
Adhip
on 24 May 10I love the layout and the fact that there is a lot of free space left over.
One thing that struck me – was it a conscious decision to have the entrances to the Media Room at the front (near the speaker per se)? Usually, you will want at least one door opening from the back-end of the room to allow people to exit/enter the room without disturbing others too much.
This discussion is closed.