We’ve discussed, debated, decided, changed our minds, debated again, decided again, changed our minds again, and finally decided for sure just recently. Basecamp Next will actually be named Basecamp.
For marketing and communications purposes, once we launch the new Basecamp, today’s Basecamp will be referred to as Basecamp Classic and the all new Basecamp will simply be known as Basecamp.
How we got here
Originally, we didn’t really have a name in mind. We weren’t thinking about the name. The first time I presented the idea I called it BC3, but soon after that we started calling it BCX. X didn’t stand for anything other than “we don’t know what it’s going to be called, so let’s just use X”. We liked the way it sounded, too.
As we got a month or two into the design process, we started seeing it take shape. With shape, we started to toss around some names. Early on we tossed around things like Basecamp 3 (we had already called a major redesign a few years in Basecamp 2). But we didn’t like version numbers – especially since we know there wasn’t going to be feature parity between the current Basecamp and the new product we were building.
To cast a wide net, we asked the whole company what they thought the name should be. As you’d expect from a group of 25+, there were a lot of opinions.
In the “Basecamp Something” area we saw: Basecamp Pro, Basecamp Live, Basecamp Pages, Basecamp Express, Basecamp Direct, Basecamp Core, Basecamp Arrow, Basecamp Ace, Basecamp Now, Basecamp X, Basecamp Next, among others. We liked Next the best, but we were still on the fence.
Then we started thinking… What if we didn’t call it Basecamp? What if it was something all new. Basecamp stayed Basecamp and this new product was named something else entirely. From there we looked at a variety of names that didn’t include Basecamp. We’d been considering some of these names for other products, so we tried them on for size here. We liked them, but some had potential trademark issues and others didn’t feel quite right.
As the product continued to mature during design and development, it became clear it was very Basecamp-like. The feature set wasn’t the same, but the fundamentals were. It was about managing projects, keeping everything together in one place, keeping the team up to date, providing a central workspace for projects no matter where people physically worked, etc. That was what Basecamp did. Launching another product with a different name would only confuse people and water down a brand we’ve been hard at work building for eight years.
So we started leaning towards Basecamp Classic for the current Basecamp and just Basecamp for the new Basecamp. But then we got cold feet. The new Basecamp wasn’t good enough yet to take ownership of the Basecamp name.
More debates, more discussions, more certainty, more uncertainty. This was good and healthy. We weren’t in a rush to pick a name and launch next week. But we also wanted to make a call so we could begin thinking about the transition and how we’d start talking about this new thing we were building.
So we called Jeff Bezos and asked him for his opinion. This was December 2011. The conversation went on for over an hour, but at one point he asked us why we weren’t comfortable calling the new product Basecamp and renaming the current version Basecamp Classic. It was a good question. We’d been asking ourselves this question for months, and coming up with different answers each time.
Having someone on the outside ask us this question really helped us think it through. It’s one thing to ask yourself something. It’s another thing entirely to explain yourself to someone.
We weren’t comfortable calling it Basecamp because the feature set wasn’t strong enough. We were considering launching without a calendar/dates feature. We knew we’d add one in post launch, but launching without one, and calling this new product Basecamp, just wouldn’t make sense.
In our heads we were thinking we’d release the new product as Basecamp Next, roll out a calendar six months later, and then rename it Basecamp (and change the current Basecamp to Basecamp Classic).
But then Jeff asked us one more question that brought absolute clarity to the decision. “Besides the calendar, what’s the #2 feature that you think is missing?” We didn’t have a clear #2. The clear #1 was the calendar. The #2 was a tie between a variety of smaller things – none of which were deal breakers for the vast majority of our customers. Certainly some customers would consider missing this or that a deal breaker, but there was nothing on the same everyone-needs-this level as the calendar. If there was no calendar, there’d be blood.
So then it all became clear. Let’s push out launch for a few months and build the best damn calendar we’ve ever built. We were eager to release the all new Basecamp in January 2012, but after the talk with Jeff, and after thinking about what it would take to build a fantastic calendar into Basecamp, we decided to shoot for March. The extra time would allow us to polish up the app in a variety of other spots, too. We’ve used that time very wisely.
There’s a lot more to the story, but that’s basically it.
So, coming this March, today’s Basecamp will be known as Basecamp Classic and the all new Basecamp (formerly known as Basecamp Next) will simply be named Basecamp.
Both products will live along side each other. People can choose to continue to use Basecamp Classic, the new Basecamp, or a combination of both. People who choose to try out the new Basecamp will be able to copy their users and projects over from Classic into the new Basecamp (originals will stay in Classic so that account will remain untouched).
It’s almost here! Sign up to be notified when we launch.
Fred
on 21 Feb 12Good deal. Sounds like the right move. Loved the video demo btw. Especially in HD fullscreen.
Michael
on 21 Feb 12Talking to J.B. for an hour about what to name something would be so great.
Sounds like a good call. Can’t wait for launch.
Raymond Brigleb
on 21 Feb 12I’m starting to suspect that #2 will be “the existing API.” Just a hunch.
Benjy
on 21 Feb 12Great post! I really enjoy when you give a behind the curtain view at business decisions and the process of making them.
This post also shows the benefit to having somebody like Bezos (or another knowledgeable outsider) as an investor/mentor/board member to help a company clarify these types of issues. Sounds like you ended up making the right decisions in the end on both the name and delay…
Stefan Lubinski
on 21 Feb 12What a great insight into “What’s In A Name” as you release a product. I very much look forward to seeing whatever the team at 37Signals comes up with. I am always impressed at their focus on less is more.
Chris
on 21 Feb 12Basecamp Classic = Ex GF Basecamp = GF
Ya buddy
Sowell Man
on 21 Feb 12Good stuff as always. Thanks for the note.
Mark Hall
on 21 Feb 12Hi
Long time fan, first time commenter.
Love base camp, looking forward to new base camp – just hope you guys don’t do a coke classic on us! #joke
Best of luck, always fun rolling out new stuff, and no doubt more fun on the scale you guys do it on.
P.S found your book again, this time I’m going to finish it.
a7r
on 21 Feb 12Names like “Something++”, “Something Next”, “Something Extreme”, etc., always bug me. So then what do you call the NEXT one after that?
So yeah, why not always call the “trunk” Basecamp and rename the old versions.
Steven D
on 21 Feb 12You’ve known about this name change for months and didn’t tell us??
I think it’s a good choice. Adding version numbers can be good for marketing (e.g. Basecamp 2 is new and awesome! ), but it can be confusing for customers (e.g. MacBook Pro v. Lenovo Thinkpad T410, R61, 100E or X100).
Tim
on 21 Feb 12All your Basecamp™ are belong to us.
Alan
on 21 Feb 12Agreed. External investors often bring more than just money to a company: they can bring great advice and perspective.
Guy C
on 21 Feb 12I really relate to these articles, as we’ve agonised over similar decisions. You feel the tension in the post, and the relief. Great post.
BradM
on 22 Feb 12I guess you can take the red cloth of the logo on the coming soon page then huh.
Can’t wait. I was telling a colleague about the NExt today. He wasn’t sold on the Classic so hopefully this will get him excited.
blues4free
on 22 Feb 12Hope this does not turn out like New Coke… ya know, where Coke became Coke Classic and New Coke bombed so Coke Classic became Coke again. A case were the original was still the better product. Probably not the case here, but the “classic” thing made me think of that Coke fiasco.
blues4free
on 22 Feb 12Whoops! Sorry Mark Hall, you had already mentioned the Coke Classic thing. So, I was not the only one who thought that.
Stacy
on 22 Feb 12Where’s the fire? (competition in the space?). Doesn’t matter.
I would have taken this even further and waited until basecamp next was feature complete and only have ONE basecamp product, the new one.
Having two products like this is going to be even more problematic for your team and customers in the coming months/year. You are still going to piss-off people when you sunset basecamp classic in 12 months. And you will.
Get it right first. There is no need to early launch like this. 37s is not a startup looking for traction. You should know EXACTLY how your customer base will respond.
The cause for this MAJOR upgrade is not customer driven as much as it is driven by previous tech choices which boxed you into a hard to change codebase. Deal with it by exercising PATIENCE at this point and deliver ONE product, and not two products with 50%+ overlap.
Say good morning in 6 months with a killer product that you know your customers will love.
Or, know that every little feature you put in one, and not the other, will piss-off a sizable chunk of your customer base. Keep adding little features, pissing off people, and basecamp becomes irrelevant in light of the new competition in this space. Because that’s what the conversations will be about.
My 2 cents.
JF
on 22 Feb 12You are still going to piss-off people when you sunset basecamp classic in 12 months. And you will.
Classic will be around as long as people are still using it. Which will be for many years. Lots of customers depend on Classic and have no interest in switching.
Get it right first. There is no need to early launch like this. 37s is not a startup looking for traction. You should know EXACTLY how your customer base will respond.
We’re not launching early. Launching early would have been launching in October of 2011. We are very happy with what we’re about to release. We took our time and did it right without taking too much time and launching something complicated.
Over time it’ll get even better once its exposed to the market. There’s only so much you should do behind closed doors.
GeeIWonder
on 22 Feb 12This is courageous and fascinating to watch.
This is gonna be somebody’s textbook, one way or the other.
In some ways it seems very un-37signalsish—big moves with lots at stake. And not an easy or evident thing to do.
We’ll probably never get to fully appreciate the business chops, but purely in terms of the effort this is admirable.
JiPé
on 22 Feb 12I always have seen Basecamp Next as a code name.
I think it is a great call. If you simply look at the horizon, the horizon you wish to be is that Basecamp Next should be the Basecamp that everyone use one day. How long people will take to jump ship? We don’t know yet, but that’s not very important. Your focus should be clear and loud to everyone. And Basecamp it is.
GeeIWonder
on 22 Feb 12One nagging thought is that I don’t think people value tech or software products that are ‘classic’. Cars yes. Albums yes.
So there’s possibly an implied loss of value there that might trickle through into unhelpful feelings.
Jeff Mackey
on 22 Feb 12Good call. Basecamp Next never really sat well with me. And as always, I love the little tidbits of inside 37signals thought process. Thanks!
Matt Radel
on 22 Feb 12Always fun to read about these kind of challenges…helps you remember you’re not the only one who runs up against this stuff :)
Luis
on 22 Feb 12Call it Basecamp Legacy :)
leg·a·cy/ˈlegəsē/ Denoting software or hardware that has been superseded but is difficult to replace because of its wide use.
Sebastian
on 22 Feb 12This new Basecamp seems like an awesome product. I really like the 37Signals’ way. I’ve recently come across the old “The Way I Work” series by Inc magazine, and Jason’s piece was one of my favorites.
However, Jason, can you tell what you thought about the rescheduling for later? Because this is against almost every piece of advice you can get from almost anybody. Could you explain it please?
JF
on 22 Feb 12However, Jason, can you tell what you thought about the rescheduling for later? Because this is against almost every piece of advice you can get from almost anybody. Could you explain it please?
Do you mean pushing the release out three months? If so, it was a judgement call that we thought was worth it. Any decision you make comes with tradeoffs. The tradeoff in this case was launching earlier. But we thought a significantly better product with a better feature set was worth the wait. It also allowed us to come out of the gate with this being the new Basecamp.
The decision was hotly debated and carefully considered. We don’t make decisions that push out a release by three months lightly. But we’re confident it was the right decision.
Casper
on 22 Feb 12Seems like the right call, and makes perfect sense. Thanks for being so transparent about the process.
John Topley
on 22 Feb 12A logical choice. Basecamp Classic reminds me of New Coke/Classic Coke.
Tim Grahl
on 22 Feb 12I’m very excited about Basecamp [Next] but concerned about your plans for Basecamp Classic. It seems odd that your plan is to continue supporting and improving Basecamp Classic while the fire, energy and passion are clearly in the new version.
It seems much more in your value set, from an outsider’s opinion, to sunset Basecamp Classic because this won’t be where your best work is going to be done from now on. All of your innovation is going to be put towards the new Basecamp, so why plan to keep the old version around forever and deal with upgrades, support, etc?
It seems better to put a plan in place, even if it’s two years, to transition because one way or another you are going to piss users off. If you eventually make them shift to the new Basecamp, they’ll be annoyed. But if they keep using a Basecamp Classic that is no longer getting your company’s full attention, it will be a slow, extremely frustrating, death.
JF
on 22 Feb 12Tim, the majority of our future development resources will go towards the new Basecamp, but for many years we’ll still have more customers on Classic than on the new Basecamp. We will continue to provide excellent support to those customers, just like we always have. And over time, as the new Basecamp gets better, we think more and more Classic customers will consider switching over. But that’s completely up to them and they can consider the move on their own schedule, or stay with Classic.
E
on 22 Feb 12I’m curious to know the reasoning behind the decision to have 2 versions of Basecamp being maintained in parallel from now on.
Is it an economic one, i.e. you can charge more for the new one?(or less for the classic). It’s not like Apple is doing leaving 3GS/4 on the market, since Apple has factories and production lines that can be kept, software can just be upgraded. And it’s not like an OS or a browser where you have an installed base and users who won’t upgrade their boxes.
Is it something else?
Genuinely interested, not being a troll ;)
thanks!
JF
on 22 Feb 12The reason is we don’t want to force anyone to switch who doesn’t want to switch. We’ll take on the burden instead of shifting that pain to our customers.
More thoughts here.
Andy Shen
on 22 Feb 12@JF The decision to not force the switch makes sense.
I do wonder how to you manage the codebase. Do you fork the existing Basecamp codebase and maintain 2 separate codebases (Basecamp Classic & Basecamp) from then on?
Thanks, Andy
JF
on 22 Feb 12Andy: Two entirely separate code bases. The new Basecamp was written from the ground up.
Ron Stauffer
on 23 Feb 12Bezos is a smart guy. I love that he asked that question—it’s so simple. I think this is a smart move. “Next” is a forward-thinking term implying a future or new version, but as soon as it launches, it will be the current version, so calling it a future version doesn’t make sense anymore. But a “classic” version of something can stay around for a long time, and always be called classic—there’s no expiration on a name like that.
I’m assuming there’s going to be a free trial option for “Basecamp” so “Basecamp Classic” users can try them side-by-side and compare, right?
Hong Lowcarb
on 23 Feb 12@Luis: Calling it Basecamp Legacy is a nice :)
I registered for the invitation , hope to see it soon :)
FD
on 23 Feb 12@37signals
Did the conversation every come up as to why not renamed/replacing BackpackIt with this new product (and leaving Basecamp alone)?
Tore Darell
on 23 Feb 12“There’s a lot more to the story, but that’s basically it.”
ಠ_ಠ
Paul Montwill
on 23 Feb 12You are so lucky to be able to pick up your phone and call Jeff. Priceless!
JF
on 23 Feb 12You are so lucky to be able to pick up your phone and call Jeff. Priceless!
It wasn’t cheap! ;)
Matt Saler
on 24 Feb 12So, what’s the pricing model going to look like? If you’re already paying for Classic, can you upgrade to the new product at the same monthly rate (like a switch-flip upgrade) or will it be more? Or will it be a “View in Classic | View in Basecamp” thing? We just got our company on Basecamp, but are looking ahead to Next and are very intrigued by it.
Anthony Barone
on 24 Feb 12Congratulations getting the basecamp.com domain. Is there a story behind this? If so, interested.
Greg
on 25 Feb 12I really wonder why people remember Coke Classic, not Mac OS Classic
This discussion is closed.