Today we have a major announcement to make regarding Highrise, our popular CRM tool. It’s a good one!
The story starts back on February 5, 2014, the day we announced that we were becoming Basecamp. We announced we’d be renaming the company from 37signals to Basecamp, and we’d slimming our product line down to one product – Basecamp. This meant we’d be finding new homes for our other products. We said we’d either sell them or spin them off into stand-alone companies.
And wow! Right after making the announcement, floods of emails came in from companies, investors, and individuals who were interested in buying one or more of these products. I expected some interest, but I never expected so much so soon. We were off to a great start!
We decided to start the process with Highrise, since it was our second most-popular product behind Basecamp and it would command the highest price. On its own, Highrise generates multi-million dollar annual profits, so it’s very much the real deal and very attractive to a wide variety of potential suitors.
We fielded the interest, vetted the buyers, and narrowed down the field to about a dozen companies that we felt would provide a great home for our customers and fertile soil to grow Highrise to its full potential. The fit was critical – we outright rejected a few deep-pocket buyers because their plans included shuttering Highrise and rolling the customers into their existing product. That wasn’t an outcome we could live with.
The finalists were notified, we shared the prospectus, and they had a few weeks to submit their bid package and long-term plan for how they’d improve Highrise. I can’t say who was involved in the bidding, but it was some of the usual suspects (big software companies) and some unusual suspects (smaller software companies and PE firms with great track records). A healthy mix, for sure.
In the end, we couldn’t make a deal. Ultimately the sticking point wasn’t the valuation or price, it was the fact that Highrise didn’t come with a team. Everyone who worked on Highrise would be staying at Basecamp. All the serious buyers wanted the team too. No deal. We weren’t downsizing the company, we were just slimming back the product line. Everyone would be staying on board to work on Basecamp.
This meant selling Highrise was off the table. Next we turned to a spin-off. We successfully spun-off Know Your Company a few months prior, so we had some experience with this. Claire Lew was an awesome fit to take the reins and run Know Your Company, but who would be the right fit for Highrise?
A couple names came to mind, but I felt one was a perfect fit. I knew him, I knew his background, I knew people who worked with him, and I admired his energy and drive. He was a great programmer, a great product thinker, a great leader, a hell of a nice and decent guy, and he just happened to be in Chicago. We’d talked before about working together somehow, but there was never anything to do. Until now.
I dropped him an email. I heard back. And a few months later – today – we have a big deal to announce. We just signed the official papers last week. Argggg lawyers!!
Highrise is now its own company (legally it’s a subsidiary of Basecamp). Highrise will run as its own company with its own leadership, its own team, its own board, and its own budget (fully funded by customer revenues). During the transition period, Highrise will lease some infrastructure from Basecamp, but ultimately it’ll be completely self-sufficient. Plus, because Highrise is profitable, no outside money is required to get it off the ground. It’s on very stable ground right from the start.
And who’s running this new company? Nathan Kontny!
Nathan’s a Y Combinator alum (founder of Inkling & Cityposh). He was also an engineer on the second Obama for President campaign. And you may know him for his latest product, Draft. In fact, I’m using Draft to write this very announcement. It’s an outstanding product.
As CEO, Nathan will be tasked with building the team and executing his vision for Highrise. We couldn’t be happier with Nathan. Highrise is going to get a whole lot better.
What does this mean for the product and our customers? Like any transition, it’ll take some time to get up to speed, but he’s already been digging into the code, getting to know the customer base, and riffing on some ideas. There will be no interruption in service during the transition.
We couldn’t be more confident in Nathan and we’ll do everything we can to support him. If you’re a Highrise customer, we know you’ll be thrilled with his leadership, vision, and dedication to making Highrise the best it can be. If you’re not a Highrise customer, you may want to check it out once Nathan and his team hit full stride. 2015 should be a great year for Highrise.
So please wish Nathan and his team well on their new journey! Here’s to Highrise thriving again!
RELATED: Nathan wrote a story about taking over Highrise on Fast Company and a more personal story on his blog.
Brian Saunders
on 19 Aug 14Wow! I’ve been so impressed by Nathan’s solo work on Draft. It’s a rare tool indeed that actually makes an effort to help people become better writers. This is a guy that I’m sure will ultimately find success in whatever he does. Best of luck with Highrise, Nathan.
Adam Butt
on 19 Aug 14Hey Jason,
I’ve been using highrise for 3 years and I would hang myself if I had to use salesforce or sugarcrm.
Heres my wishlist for the future highrise:
- Improved UI - Mobile App for Android and IOS
Best of luck with Highrise!
Adam
Adrian Holovaty
on 19 Aug 14Nate is the real deal, and this is an amazing fit. Kudos on the great move!
Ida Pandur
on 19 Aug 14I’ve changed businesses but Highrise is always a constant in my work. Love it and looking forward to the new, better, high-rised version. Good luck and kick-ass :)
Carl Springer
on 19 Aug 14Glad to hear that the future of Highrise is bright. We continue to use it to manage and report on our client marketing activities across our company.
We look forward to continued growth.
Cesar Contreras
on 19 Aug 14What a fantastic leader for Highrise. Nathan is doing great things and I look forward to the future of the product and company!
Grgeor McKelvie
on 19 Aug 14Great news. We’ve had an anxious few months, as our addon is pretty much 60-70% Highrise users. So pleased that it is going to a good home.
Thanks Jason – I applaud the way you have handled this transition.
Jim Stewart
on 19 Aug 14Good news! Shuttering seemed like a real possibility. Anticipating a new mobile version…
Jeff G
on 19 Aug 14About halfway through reading the post I thought it was going to be Andrew Mason who was taking it over. It was a pleasant surprise to see its Nate, Highrise is indeed in great hands!
Tara Ward
on 19 Aug 14This is exciting news! Congrats to Nathan and his team!
Rabbi Yakov Couzens
on 19 Aug 14I just launched a national educational program with 130 Synagogues and I had read the about Highrise selling the company – this seems like a great option! So far Highrise is allowing us to centralize and communicate like never before.
Eric Harrington
on 19 Aug 14Congrats all around! I’ve been a user and fan since 08, and happy to hear HR is moving forward.
Great
on 19 Aug 14Nice.
I hope that HR can talk a lot more to Zapier and make it work better with their integrations.
Geordie Romer
on 19 Aug 14+1 on the calls for a real iphone app and for more zapier integrations. I’ve been holding off on recommending Highrise since the “for sale” shingle has been up, but now that it has found a new leader I’m excited about the prospects. It’s a great tool and I look to forward to its continued development.
Danny Clark
on 19 Aug 14This is fantastic news! We can’t wait for the improvements and your loyalty to us as a customer with not chasing the highest bidder has made us forever loyal to Highrise.
Highrise is the life blood for our company’s sales efforts. Below are some improvement ideas;
• Connecting Contacts with Deals and Cases
• Method for attaching notes to a task
• Notification to task originator when a task is marked completed – a way to authenticate or prevent a close until validated
• Being able to search fields and tags at the same time
• Add next month option (+30 days)
• To be able to view deals by month or other method
• Allow customization of moving a task out a certain period of time.
• Only show the first five tasks for a category with the option to expand the list of the category interested in viewing. Do not show the entire list for each category.
Thanks again,
Danny Clark
President
ENSO Plastics
GeeIWonder
on 19 Aug 14Seems a bit like a shell game/playing with semantics. And an interesting precedent.
So Nathan is CEO and Basecamp is still majority shareholder? Are there voting rights associated with the scheme or is Nathan actually free to do what is in the best interests of Highrise/its customers independently? Naming rights to the board?
Is this Basecamp as parent or Basecamp as holding company. If the former, how is this different from 37signals scheme that wasn’t working, except that now you will have to deal with a new set of staff appointed and managed, more or less, by Nate. If it’s the latter, how the heck does Basecamp as a holding company serve any purpose towards narrowing the focus?
When Basecamp decides in 12 months to shutter Highrise, what recourse does Nate have?
I think in light of the run-up you owe it to your Basecamp and Highrise users to clear this up a bit?
Jason Fried
on 19 Aug 14GeeIWonder, it’s already pretty clear. Separate company. Nate’s the CEO. It’s his show, like at any other company. The company has a board. The CEO ultimately answers to the board, like at any other company with a board. There’s not much else to say about it other than you’ll have to wait and see how it goes. We feel great about Nate, Nate feels great about us, we both feel great about Highrise, and we believe Highrise customers will ultimately love the results. We’re looking forward to seeing Nate take Highrise to places we never could.
Ren Bloom
on 19 Aug 14Hi Nathan,
I don’t know you but all of a sudden you are an important person to my business: my company uses Highrise.
There are several great things about the product: it is simple to learn, it works, and you can manage it without IT admin. You can’t say this about a lot of “CRM” out there . . . actually you can’t say that about any of them.
Remember Highrise is used by small businesses. And it is a really important tool (not application) to the life of that small business. It really doesn’t need that many fixes (which is why you are the new proud owner) or changes or new features (just ask the previous owner).
Thinking of a redesign or change of UI? Please ask your customers for their input – much better than usability testing in a lab – they know the product much better than the engineers you will hire. Want to add new “extensible” features? Ask you customers if they are really needed. And then ask again. We are drawn to shiny new things but the more bells and whistles, the more things will break, and of course then it will be your fault. Less is more, nowhere more than in software.
Good luck.
Yael Grauer
on 19 Aug 14This is awesome. Congratulations to Nate! I can’t think of a better choice. And I’m really glad (for selfish reasons) that he’s going to keep working on Draft. :)
Jonathan Fleming
on 19 Aug 14As a avid user of highrise for over 3 years running my real estate brokerage and referring so many people to use the product. I am happy to see this continue because highrise remains a super user friendly CRM for companies of all sizes.
I don’t know how to describe it but highrise needs more interactive elements to remind you and keep contacts more in front of you. Once you put contacts in highrise there’s just too much digging to find the relevant contacts still.
Lastly, a Mobile App for Android and IOS, c’mon fellas? :) Thanks for putting highrise in good hands.
Tim Opler
on 19 Aug 14Good luck Nate with Highrise. We love the program because it’s intuitive and helps us track our customers and potential customers really well. And, of course, there’s no doubt that it can be improved. We look forward to continuing to use it for everything that we do in our small investment banking firm.
GeeIWonder
on 20 Aug 14Well good luck to everyone and congrats.
Jamis Buck
on 20 Aug 14Congratulations, Nathan! I’m really excited to see where you take Highrise next. Best of luck!
Kimball Fink-Jensen
on 20 Aug 14Looking forward to some new thinking, freshened UI and generally the benefit that focus can bring.
Regarding @Ren Bloom’s suggestion – couldn’t agree more. Lots of us who’ve used the product for years know want we like (and don’t like) and want to see (and not see).
A community suggestions site might be useful, with voting, etc. Something like Xero has?
Matthew Jones
on 20 Aug 14This news literally made my week. I’ve been worried about the future of Highrise since my company depends on it. I have literally thousands of notes and emails stored in it.
I love the app and didn’t want to move to another company. I looked at Salesforce. Although I didn’t love it, I almost jumped ship because of the uncertain future of Highrise. I’m glad I didn’t pull the trigger.
By far the biggest thing I’d ask for is to address mobile. I echo what others are saying about a good iOS / Android app, but honestly I’d be just as happy with a responsive design that looked good on my phone.
I’d also like to see some workflow automation tools added. The competition has some nice options for automating repetitive tasks.
David
on 20 Aug 14@Jason Fried
When did Nathan magically become a founder of Inkling?
The actual founders wouldn’t agree with your statements.
http://en.m.wikipedia.org/wiki/InklingMarkus
on 20 Aug 14Hi Nathan,
Congrats. I like Highrise and it is an important column of our business. I would love if you carefully evolutionize rather than revolutionize. Due to the roots of highrise as a companion of basecamp I would like to see even more connections between these 2 platforms. In case HR & BC drifting away from each other I could imagine that we have to look into completely new integrated solutions that replace both.
Rasmus Aagaard
on 20 Aug 14YEAH!!! Great god da… news, I love it! ;)
Been using Highrise for two years now and despite the fact that it’s much more simpel than it’s competitors out there, I stick to it based on that specific reason. Less is more!
Combine Highrise with a few of the features from the competitors, and we could have the best CRM! Looking forward to see great stuff from you guys! Congratz with the spin-off!! :)
Devan
on 20 Aug 14Outstanding! I use Draft – it’s an incredible tool. I love Nathan’s work and it is good to see him take the reins here. Wishing him all the best. Just don’t slack off development on Draft though… ;)
Luca Sergio
on 20 Aug 14I’m very happy to see this news. Thanks to Jason and his team and for Nathan for coming on board.
I run two separate companies on our Highrise system, and having come previously from a Salesforce.com implementation, generally speaking we’ve loved Highrise for its ease-of-use and searchability.
Some wishes from our side:
- Top priority for us: dedicated Android and iOS apps with robust synchronization. Our team flies around all the time, or spends major time in the subway. It would be so helpful to have offline access to our database of over 7,000 names. Uploading of files from our Androids into the app, as we can now do with Basecamp, would be fabulous. The ability to take notes in a customer meeting on our tablets (much more acceptable while in front of customers, as opposed to opening up a Macbook.)
- Though you’re a separate company, the old “start a project in Basecamp” once a Deal has been won … if this can be continued….
- Prioritization / prompting to contact certain contacts, as the Contactually.com overlay does.
- A social media CRM overlay, alla Nimble.com, whereby we can see our contacts’ most recent social media activity, and even interact from within Highrise.
We’re excited about this news, and are looking forward to new developments!
Ciao,
Luca
Fabrice LARTIGOU
on 20 Aug 14Congrats Nathan,
Top priority from the other side of the world :
- a dedicated Android apps (think of it urgently if you don’t want business companies looking for other application). What about the African continent with 95% of Android platforms (they don’t know Apple my dear !) - search fields and tags at the same time - Offline access - redesign or change of UI
Good Luck.
Fabrice LARTIGOU GM www.2d3d-gis.com
ACB
on 20 Aug 14Much better solution for Highrise customers than a sale. Thanks!
Jason Fried
on 20 Aug 14@David, it’s http://www.inklingmarkets.com.
Chris Stangroom
on 20 Aug 14My company has used Highrise for over 6 years, and truly uncapped a lot of it’s potential probably only 1 or 2 years ago. BaseCamp unfortunately didn’t give us the style of workflow that we wanted, so Highrise was really our only option for tracking the workflow process necessary to fulfilling our clients’ needs.
I’ve been really disappointed in the lack of attention Highrise developers have had lately, so to hear that it will now have dedicated people working solely on it makes me very hopeful. There are a lot of aspects that could change for the better, and a lot that work extremely well as is. Hopefully, we can find a perfect blend of the two and make Highrise the perfect tool for other companies like mine.
Nathan Kontny
on 21 Aug 14Thank you everyone! Very excited about the opportunities to make Highrise even better. And thank you very much for all the feedback. It’s incredibly helpful to hear from you.
Anne
on 21 Aug 14THANK GOD! Brilliant News and I am so excited to hear that! For my company it’s the perfect tool to track our workflow process. The only thing is that the pictures are too small. Nathan, I can’t wait for all the new developments of Highrise. (=Bigger pictures) :) Great to have you on board!
Mark
on 21 Aug 14Great stuff. We can’t wait to see what this leads to! Cheers!
Michael
on 21 Aug 14Great news. I love following Nathan’s work on Draft.
Scott
on 21 Aug 14Top priority – reporting capabilities on deals. Third party solutions have been cumbersome.
Ashlyn Brewer
on 21 Aug 14I’m very exciting to hear that Highrise will continue – it really works for our team.
As you make upgrades, please consider:
1. A more sophisticated reporting and data visualization function. It would be excellent to be able to pull reports, especially within the deals section.
2. Upgraded integration with marketing automation tools like Hubspot and Marketo.
Looking forward to seeing the future of Highrise!
Scott
on 22 Aug 14Wow, a business decision that’s customer focussed rather than investor focussed. Why don’t more people get this?
Nicolas
on 22 Aug 14Hi,
Good news and keep working together !
Greetings from a Luxembourguish customer !
Barbara
on 22 Aug 14Hi- If the changes include the simplicity of Draft, I’m sure you will do a great job! The company I work for uses Highrise & I’m updating it constantly.
My wish list: When you add new “deals”/contracts it is great that you can put a check mark in the box next to a selected employee’s name so they get an email notification, but you first have to write a typed description/note about the deal then mark it “win” THEN upload the attachment so it’s a two step process. So when you go to add the “contract attachment” that is when you have the option to click on employees to email them but not during the first step.
Our company would benefit from a built-in Quick Reference “spreadsheet” filtering the data base to show each of our Client Manager’s Clients. (with filtering capabilities, i.e., A-Z in it’s entirety or filtered for individual client managers.) We double up by putting our client list on a spread sheet, right now.
We use Basecamp also! We would love to be able to see all the information pertaining to that particular client in Highrise when we are writing a client job ticket in Basecamp. Will they always be separate entities? Congrats to Nate. Thank you for the news and thx in advance for improving Highrise.
Barbara~
Dominique
on 24 Aug 14Gee guys .. we have been major users of Highrise and due to the complete lack of communication of its future we felt we had to make other plans as it was so strategic to our business. We are 50% way thru to moving to Salesforce :-( ... the reporting was a major draw back. P$%#^ off .
Antonio Rivera
on 25 Aug 14Very exciting news! Congrats to the both of you.
Ivo
on 25 Aug 14For upgrades, please include: 1. Upgraded IOS app that can scan business cards and directly save to Highrise 2. Contacts book in Apple to synch with Highrise 3. Updated IOS app with a 2015 look rather than the current 2010 look
Justinian Lane
on 25 Aug 14We use Highrise to track all of our contacts, and we use tags to keep track of the many contacts we have. The nature of our business is such that we often have to work with a group of contacts. Tag work great for that. With one small exception… If someone forgets to properly tag someone, that person falls through the crack.
It would make my day if there was a “null” tag or something similar so I could see anyone in Highrise who has NO tags.
Love the product. Can’t wait to see the positive changes.
nathan
on 25 Aug 14I have butterflies. I’ve looked several times for a new CRM and hate everything out there – and since we’re on Basecamp I just really wanted to stick with Highrise. SO HAPPY!
If you need anyone to beta test anything, please let me know. I’m a former developer and currently use your software for managing band projects (albums, music videos, booking and sponsorship leads, etc).
Nathan Peterson Hello Industry www.helloindustry.com
Greg
on 26 Aug 14What’s to stop him selling it ?
Andreas Hansen
on 26 Aug 14I think this is the first news I’ve heard about Highrise as such the five years I’ve been a customer. I really hope the new crowd will take support seriously and will update the look and feel to a more current one.
The simplicity of Highrise is great but it could be better. For instance it’s still a two-button operation just to add a new company. And it’s impossible to make for instance a dialing list for a long series of calls. I use a google spreadsheet right now, because Highrise is too difficult to operate when for instance keeping tracks of calls to sixty different persons in three countries. Would be great with some sort of canvas system. Actually I have a whole list of proposals. It’s so long ago anything have happened. Highrise must really have been a cash cow for 37signals.
Good luck to the new owner. I really hope things will improve.
This discussion is closed.