Been working on some copy for the Basecamp site. I don’t know where it’s going to go yet – maybe on a new page, maybe it’ll replace something else, maybe we’ll even test it as the new home page.
But I wasn’t thinking of where it was going to go when I wrote it. I was just thinking about what I wanted to communicate, what I wanted to say. It’s sort of an ode to project managers. So I wrote it.
It’s not done, but I thought I’d share it so far. Here it is:
You’re responsible for getting a project done.
You need to pull together a variety of people with different skills, communication styles, schedules, and attention spans to work on this project with you.
Some of these people work inside your company, while others, like clients, vendors, or contractors, might be outside your walls. All people are created equal, but when it comes to working on a project together, they couldn’t be more different.
Naturally, the more people there are, the more chaos there is. So your job is to be “the organized one” and make sure everything’s under control and things go as planned. You need a clear view.
This is a tall order and a tough job and you rarely get the credit you deserve for doing it well.
You crave a system that helps you “effortlessly be on top of everything.”
You need a tool to help you divvy up, assign, and review work, set deadlines, make announcements, gather feedback, make decisions, follow up with people, share important on-the-record updates with stakeholders, and keep project-related reference materials easily accessible for anyone who needs it.
It’s absolutely gotta make things easier for you, but it can’t be at the expense of making it hard on others.
You know you can’t use a tool that imposes on the people you’re working with. It can’t be complicated, it can’t force people to drastically change the way they work, and it can’t require them to pay close attention all day long so they don’t miss something important.
You’re already fighting an uphill battle against deadlines, expectations, and human nature – you don’t want to have to fight against software too.
You’ve worked with people long enough to know some people rally around a new system, others will push hard against it. There will be folks who are all-in, and folks who just want to get stuff sent to them via email. So whatever system you adopt, it needs to work well regardless of how much other people choose to engage with it.
This tool needs to be your trusted assistant, not your damned adversary.
In the end, what matters is the work, the process, and the end product. You need to deliver something great, and people need to get along throughout. That’s what you take pride in, and, conveniently, that’s what they pay you for. You’re the leader. You must use a tool that’ll amplify your skills and support you every step of the way.
You’re in luck. We’ve made something especially for you.
Meet Basecamp, your new best friend at work. Welcome aboard.
Jahn
on 24 Nov 14Hey Jason!
Love that piece! Sounds so much like the everyday struggle of the project manager. Would love to see the visual version… Can you put this into 3 little animations ;-)
kind rgds from sunny but cold Barcelona, Jahn
Stefan
on 24 Nov 14Interesting perspective. Leaders are usually in the perfect position to decide which tools to choose (pay for Basecamp), and the practical example of the “project manager” makes it really easy to understand and relate to your story.
I mean, I would never refer to myself as a “project manager”, but that’s probably just because it’s not a very sexy job description. But stretching the meaning of this job title, by combining it with the picture of a “leader” gets my attention.
We’re all leaders. We’re all managing projects, even if we don’t call ourselves project managers, or aren’t conscious about the fact, that we are responsible for managing the projects we’re involved. In the end project management is a team effort, but of course it doesn’t hurt, if there’s a leader who starts this transformation.
I’m really looking forward to see you turning this idea into a part of your marketing website. It will be interesting to watch the progress, especially if you keep on sharing your drafts.
Thank you very much this. It’s super useful :)
Robert Williams
on 24 Nov 14Hey Jason, it’s interesting you did this with a marketing page. Would you ever share the first draft of a feature or product or even an idea that wasn’t ready?
JiPé
on 25 Nov 14I know Basecamp from many angles: the client, the UX designer, the designer, the product owner, the outside consultant and the project manager.
Reading this I was brought immediately back in the shoes of the project manager and its everyday struggle. I had the feeling that someone truly understood me for once.
I’m not even sure if this is marketing copy or an open letter to anyone who have ever tried to deliver a project with a team around. It is almost a manifesto of what Basecamp stands for, but through the eyes of a project owner who truly needs to make the show goes on.
I think it could be the beginning of few others with different perspectives/personas.
I don’t know about its place on the home page, but it is certainly good copy and it should be somewhere.
Jim
on 25 Nov 14I think it’s too long for a “page”. It’s more like a prose, a song to me.
I’d rather keep my old friend Jason Fried’s mantra “Keep it straight simple”
jay
on 25 Nov 14It is almost 2015, managing a project with all this technology and intelligence is supposed to have gotten easier and you know it hasn’t. What you have is a mess- when you deal with people with different needs, from the anal retentive to the just plain anal, a project that has everyone tearing their hair in minutes. What we have are task management tools that makes you look like one.
Whoa where did this task come from? How did this new thing creep in? Why is everyone and their mother on this? Where is that fucking file from last week? How do I share and stay on top of everything? When did I become this list pimp that everyone hates?
What you need is a friend at work – who gives you an overview without missing on the details. Take everyone along – from the constant checker to the end of day email summary person. Have everything in one place – to check,refer, condone , condemn whatever that anyone in the team needs to do.
Meet Basecamp, your new best friend at work. Welcome aboard.
Marcos
on 25 Nov 14I find it’s quite good overall, but I’d like to share a thought about a part of it.
I don’t agree when you say “All people are created equal”. I think it should be something more like “Not all people are created equal but we all should be given the chance to work comfortably.”. With this drafty sentence I’m trying to imply that handicapped people are taken into account when you say “[when] working on a project together, they couldn’t be more different.”.
My two cents :-)
Mark
on 25 Nov 14So two things made me wince: “All people are created equal” – nope. Some people are work-dodging toads, some are eager but useless, some are talented but difficult, and some truly sparkle. The point is, as a PM you need to get the best out of everyone for the success of the project.
“You rarely get the credit you deserve…” – that’s not so true either. I rarely get the credit I think I deserve as the saviour of the company/world/galaxy (delete as appropriate) but I probably get as much credit as anyone. Don’t tell anyone, but PMs aren’t really the superheroes we think we are.
What I love about Basecamp is that it doesn’t scare away my stakeholders – it is an inclusive tool with few barriers for the newbie to overcome. It ignores heavyweight project management methodology in favour of getting stuff done, and that’s a good thing.
Jason Fried
on 25 Nov 14@Robert the product is in a perpetual draft state. Everything you see can be better, and many things are being worked on.
Helen
on 25 Nov 14It works. Made me want to sign up.
Mark Richter
on 27 Nov 14You use beautiful prose to say: you need control, a clear view, a system, a tool. Neither the “best friend” metaphor nor “Welcome aboard” make it better.
Phil Lynch
on 27 Nov 14Jason
Apologies for shoehorning this into a post on a different subject, but I wanted to point you to a bootstrapping kindred spirit. Here’s a quote from Kevin Plank, founder of Under Armour, on how he funded things in the early going.
“I had about $15,000 in cash, and I had established pretty good credit. I had about $40,000 in credit cards. Cash is king, and one of the mistakes I see are with these perpetual entrepreneurs; ones who are constantly in money-raising money, always looking for the next round. My reaction to that is always, “Why don’t you do yourself a favor, you keep the equity, and go sell the inventory that you have to raise money for.” If it doesn’t sell, there’s probably something wrong with your business. If it does sell, then you don’t have to give half your company away and you can be the one making the decisions for the long term. We did that, we bootstrapped, and my first year in business, we did $17,000 in sales out of a little townhouse on the corner of 35th and O Street in Georgetown.”
Full story here:
http://www.washingtonpost.com/business/on-small-business/when-we-were-small-under-armour/2014/11/11/f61e8876-69ce-11e4-b053-65cea7903f2e_story.html
Phil
Mario
on 27 Nov 14Nailed it.
(I got it – then bought it.)
Jure Zove
on 30 Nov 14Jason, great piece, however it’s interesting that you’ve written it as an ode to project managers. We’re basically all project managers – whether we’re designers, programmers or something completely different. But I’m not sure I’d call us project managers. We’re just people using Basecamp to communicate.
Glenn Rogers
on 30 Nov 14This nails it: “It’s absolutely gotta make things easier for you, but it can’t be at the expense of making it hard on others.” Nice work Jason.
This discussion is closed.