Another great example of selling your byproduct: Danny Meyer has grown Union Square Hospitality Group from a neighborhood bistro into 11 successful New York restaurants and a catering company. For years, the restaurants educated visiting chefs and managers. Then Meyer wrote his memoir and began speaking to employees at airlines, insurance companies, and hedge funds. Now, those lessons are formalized in an education program called Hospitality Quotient, which charges $425 for a four-hour session and $1,500 for a two-day immersion.
Craig Kocur
on 26 Apr 10Zingerman’s Deli and Bakery in Ann Arbor has done the same thing and added customer service training to their family of businesses. They call it ZingTrain (http://www.zingtrain.com/).
brad
on 26 Apr 10Another example Marucci Bats. They use the left over scrap wood to heat their kilns.
Tim
on 26 Apr 10Disney has been doing this for decades. It’s called the Disney Institute
I attend the training with my previous employer. It’s a multi-day training at Disney World where you learn the in’s and out’s of essentially customer service and how to better understand on focusing on the end customer needs.
Tim
on 26 Apr 10(I forgot to mention, the Disney Institute is excellent)
Anonymous Coward
on 26 Apr 10Nearly ever many company has “[Company Name] University”.
This has been around for a loooooooong time.
This discussion is closed.