Thank you
It’s been just over 36 hours since we officially launched Tuesday afternoon. We’ve been overwhelmed by the response. All things considered, the launch of Highrise has been our most successful product launch ever. Thank you!
Some early stats
Highrise is definitely getting a workout. Here are some early stats on the amount of data that has been added to the system so far:
- Over 150,000 contacts
- Over 15,000 notes
- Over 10,000 tasks
Another interesting stat is that 9% of the people signed up are using OpenID. Lots of early adopters on board!
We heard you: Here come Cases for everyone
When we launched we only offered Cases on Plus, Premium, and Max plans. There was a fair bit of negative reaction to that decision. We hear you. So today we’ve made a change. Now all plans include some Cases.
- Plus, Premium, and Max continue to include unlimited Cases
- The new Solo plan (explained below) includes unlimited Cases
- Basic includes 5 Cases
- Personal includes 3 Cases
- Free includes 1 Case
These case numbers are for open Cases. That means you could have 12 cases on the Basic plan, but only 5 could be open at one time (the others must be closed). This is exactly how Active/Archived projects in Basecamp work.
We hope you like this change.
Don’t need to share Highrise? Go Solo for $29/month
Another interesting bit of feedback we received was that there seem to be a fair number of people who will be using Highrise on their own. They don’t have a staff, they don’t have co-workers. They are independent contractors, or freelancers, or contract salespeople, or real-estate agents, or 1-person business owners, etc. They want to get the most out of Highrise, but they don’t need a muti-user account.
So we’ve made a new plan just for them. The Solo plan. The Solo plan is basically the same as the Plus plan, except it’s only for a single user. You get 1 gig of space, unlimited Cases, SSL, 20,000 contacts, but only 1 user. If your company grows or you want to bring multiple users in down the road you can just upgrade to Plus and you’ll have up to 15 users.
More contacts on Free and Personal too
We’ve moved the free plan up from 25 contacts to 250 contacts. Personal also gets a boost from 250 to 500. We hope that helps free and entry level customers get more out of Highrise.
Did you go Plus too early?
If these subscription changes have you reconsidering whether Plus is the right plan for you, it’s easy to change. If you’re on the 30-day trial, you can downgrade (or upgrade) before the end of the trial and only be charged for the plan you’re at on the day of billing. If you already paid for plus by upgrading from free and would really like a refund for the difference between plus and the plan you choose, write us and we’ll give you a credit.
More disk space
We’ve also increased the file storage limits on all accounts.
- Max moves up to to 50 gigs (was 20 gigs)
- Premium moves up to to 10 gigs (was 3 gigs)
- Plus moves up to 3 gigs (was 1 gig)
- Basic moves up to 500 megs (was 400 megs)
- Personal moves up to 250 megs (was 200 megs)
Regarding integration and a Highrise API
For those asking about Basecamp/Highrise integration: We have some ideas. First things first. We wanted to get the Highrise basics right. We’ll be working on some integration ideas this year for sure. The Highrise API is also on the way. We’re excited to see what people can dream up. Stay tuned.
So there we are!
Off to a great start! Thanks again for the feedback, thanks for your ideas, and thanks for your business. We have some great stuff planned for Highrise. Stay tuned.
Karim
on 22 Mar 07Unbelievable! I love how quickly you were made a decision to change your plans and improved the service overall. Excellent!
Gayle
on 22 Mar 07Niiiiiiiiiiiiiiiiiiice. I can see me working with that Solo plan, alright.
Excellent job, guys. Both on the original app and on being so greatly flexible.
Don Schenck
on 22 Mar 07I’m impressed.
Again.
JF
on 22 Mar 07Thanks! We’re glad you like the changes.
Jon Maddox
on 22 Mar 07amazing response guys. You really proved how agile and customer oriented you are.
Rahul
on 22 Mar 07Brilliant.
Jeff Croft
on 22 Mar 07Mad, mad props to you guys for treating your customers like this. You didn’t have to, and you did. Well done, guys.
Can’t wait to check out Highrise myself.
Ben
on 22 Mar 07Awesome news, I thought about posting some of my thoughts before but decided against it – but the new SOLO plan addresses all my concerns – now I will go back and give it a go!
Cheers, Ben
PabloC
on 22 Mar 07You rule! You are the best boy band of the world.
Thank you!
PabloC
on 22 Mar 07Thank you is not enough. You deserve a lot of linklove. Thank you, thank you, thank you.
Steve
on 22 Mar 07Very impressive. You run with the ball well, and make cuts in the face of an oncoming obstacle. Walter Payton would be proud of these Chicago Boys.
James Finley
on 22 Mar 07You guys are absolutely amazing! I have been using Highrise a little bit over the last 24, and I can say I absolutely love it! And this just made it better. I may even consider purchasing a Personal Plan soon. Thanks guys!
Mark
on 22 Mar 07A commendable response. Great move.
Mathias Stjernström
on 22 Mar 07Cool that you listen to your customers :-) I should be obvious but its far from that in reality.
One feature i would like to see is the ability to link a contact to another sunrise user so that when he updates his information my contact does to. In that way you can have an always updated contact list of those people who have another sunrise account.
Maybe our company have a customer witch uses sunrise it would be really cool to add them as a linked company in my account and get there coworkers/information in a ‘alwayes-updated-state’..... or something like that…..
Cheers!
Dave P
on 22 Mar 07Wow.
“All things considered, the launch of Highrise has been our most successful product launch ever. Thank you!”
Don’t thank us, thank yourselves. You’ve basically put on a clinic for “How to launch a product” over the last month or so.
You built the suspense, had people on the edge of their seats, launched, heard a few complaints, and immediately tweaked the product to be more successful.
Those are some great business skills, and I’m sure you’ll be rewarded for it. I continue to find it fascinating that for all the kudos you guys get for your products, you are much more adapt at running a business than you are at writing software.
And being familiar with your software, I’m sure everyone knows how high of a compliment that is.
"D"
on 22 Mar 07You ZIG when you have to ZIG and ZAG when you have to ZAG – THAT’S SWEETNESS IN MOTION!!
Nate
on 22 Mar 07Wow. Fantastic! BTW, I love the Open ID integration.
eduardo
on 22 Mar 07Please consider letting a group (“managers”, or whatever), see all tasks that have been assigned to someone else.
danae
on 22 Mar 07Spot-on perfect changes! This just made Highrise a lot more do-able for my small business.
fitzage
on 22 Mar 07Excellent! I love how quickly you responded to feedback and tweaked the plans. I’ve been using the $12 plan, but I may just have to upgrade to Solo now.
Brian Molstad
on 22 Mar 07I also really appreciate your quick response. I was likely going to cancel without the use of cases, but the Solo plan is very appropriate and will be highly useful for many types of businesses. I’m staying! Thanks!
Jeff Mackey
on 22 Mar 07As I mentioned in the forum, the plan upgrades are great. You guys rock.
Jason Berberich
on 22 Mar 07Thanks for taking that negative feedback into account and making these changes so quickly – it’s a good testament to agility and being small.
Big props on the new Solo plan – just what I was looking for!
Mike Hickerson
on 22 Mar 07You guys need to stop rolling out the great products! You’re making the rest of us look like slackers. :)
Adam
on 22 Mar 07Right decision re: cases. Thank you!
Erik Mallinson
on 22 Mar 07Thanks! That’s even better than what I’d hoped for originally. Now I can go ahead with my plan to fork over more money to you every month!
Des Traynor
on 22 Mar 07Des
Mike Papageorge
on 22 Mar 07Thanks for bringing in the cases! We pretty much didn’t go past the sign up phase once we realized they weren’t available…
Caspar Chiquet
on 22 Mar 07Interesting, the 9% Open ID users. Great that you support it.
Jackson
on 22 Mar 07Wonderful! I was just trying to decide if I should forward emails with client PDFs to Highrise – with fear of using up too much space. But now I can use the system as it was meant to be used. Thank you!
I hope Highrise will end up offering constant storage increases, like Gmail. And/Or maybe there will be a way in the future to purge notes and contacts that have not been accessed in a certain amount of time.
Satcy
on 22 Mar 07I’m blown away with the speed and breath of your response! Totally unexpected. Greatly appreciated. Thanks!
Sean F
on 22 Mar 07Thank you for listening.
Jeff
on 22 Mar 07Great move on the plan change. A typical software company might’ve taken months to reach that conclusion.
Doug
on 22 Mar 07You guys are Hawesome. Ninja-like response time, classy, professional, crisp, and just . . . awesome.
I have been evangelizing you to all of my friends, co-workers, and neighbors. Keep up the amazing work.
Manton Reece
on 22 Mar 07Yeah! I quickly fell in love with Campfire but the pricing and contact limits were going to be a bit much. Now the plans are a perfect fit for what I need. Nice work identifying the need for the Solo plan in particular.
Congratulations on a successful launch.
StephenG
on 22 Mar 07Woohoo! I was going to whine and complain when Highrise launched, but luckily I held off and y’all addressed all the issues I had with signing up for a pay account we can afford
Count us in and as dependent as ever on the good stuff from 37signals!
Bill C
on 22 Mar 07Thanks for listening to early feedback. 37Signals ROCKS! Thanks for showing the competition how business should be done.
Dave Dash
on 22 Mar 07Thanks.
I’m a big advocate of OpenID, and wrote a plugin for symfony to use it.
Also, the free plan does allow me to nicely put in most of my business contacts and actually get a decent go at this whole thing to see if it works. :)
Gerlando
on 22 Mar 07Wow,... nice quick response to your customers. It’s amazing how the tone of this thread is different from the launch post. I also got hung up on the restrictions the first time around, but finally signed up this morning and I must say it’s a very nice app. for small organizations.
James
on 22 Mar 07Any plans for marketing/email campaigns?
Kate
on 22 Mar 07This is so exciting. As a freelancer/single user, I signed up for the free Highrise plan (the other plans are just way more than I need). I was initially concerned that I wouldn’t be able to get the most out of it without upgrading, but the changes to the free plan have now made it a much more satisfying product—and I’m sure I’ll swiftly upgrade to the Soho plan! Perfect. Thanks!!
Karl N
on 22 Mar 07You guys certainly walk your talk. Well done!
gwg
on 22 Mar 07To quote a recent Sunspots post from SWA:
“Under Promise, Over Deliver”
Nice job guys.
Netdiva
on 22 Mar 07Yes, thank you for listening and making these changes!
J Lane
on 22 Mar 07Awww, now I feel all important after sending you that e-mail yesterday Jason. I’m sure that my weighing in tipped the scales :-)
Thanks a bunch 37signals.
Frank
on 22 Mar 07Props for actually listening to customer feedback. Good work!
Mike Swimm
on 22 Mar 07Smart move Guys!
Excellent Work.
Adam
on 22 Mar 07Thank you for fixing the wrapping of text from emails sent to the dropbox. It looks a lot cleaner now.
Jan
on 22 Mar 07Well, one could say it was a fairly significant blunder to overlook the need for a Solo plan. I personally was enthused about Highrise pre-release but decided to move on when I saw the original plans. With Solo, that changes. So, fair is fair, nice save.
Jeremy
on 22 Mar 07Hi, You definitly HAVE to add Highrise to your right-column-list-of-products, WHY is it still missing here ?
Kudos for your amazing work, I love it.
Drew
on 22 Mar 07Smart = logical + obvious. Nice work!
Georgia
on 22 Mar 07Very neat. Been waiting a long time for this.
Great information and help. Since I know nada about a vCard, can you tell me again…. where to go in your forum or help area to get 5000 records in an Excel (.csv) file into HighRise? And since those 5000 all have group affiliations, where is that in HighRise. Not Groups—that’s users. Not tags, that’s just identifiers.
Please redirect so I can get this off the ground. So far it’s a lot of fun buzzing around the airport on the ground, but I’m ready to take off and fly.
Anonymous Coward
on 22 Mar 07Just when I was concerned about your response to customers, you do this! Thanks! I’m about to give it a whirl right now.
Mike
on 22 Mar 07Awesome!!! You guys rock! Thanks for the improvements!
Brad Garland
on 22 Mar 07Already a paying customer, looks great!
Would love to see those print style sheets come up soon for the Task List. Be sure to include the phone numbers of the assigned contacts to be able to make the calls while on the road.
Thanks!
Tracy
on 22 Mar 07Another thumbs-up for the agility displayed here. I echo Dave P’s sentiments: this is how it should be done.
DHH
on 22 Mar 07Georgia, we don’t offer CSV importing yet. But in the mean time, you might want to try something like http://homepage.mac.com/phrogz/CSV2vCard_v2.html and see if it can help you. Google lists a lot of other tools for converting csv to vcard. Welcome onboard the 737s Highrise ;)
Christian Decker
on 22 Mar 07Really, really good. I love it how fast 37Signals reacts to user feedback. This makes Highrise the absolute Tool of Choice when it comes to CRM :-)
Kyle Talbott
on 22 Mar 07Thank you. I logged off last night after reading your launch post and signing up with a clenched jaw. Your expediency and your quality of response is commendable. Very agile.
Thank you. You have just made a happily paying Basecamp customer a happily paying Highrise customer.
Again, thank you.
J Lane
on 22 Mar 07Georgina:
A quick Google turned up
http://homepage.mac.com/phrogz/CSV2vCard_v2.html
I haven’t tried it as I keep my contact in the address book as opposed to Excel, but it may be what you’re looking for.
Re. groups—I know there’s built in support for “Companies” in the vCard spec, not sure about an arbitrary “group” though.
Chuck Reynolds
on 22 Mar 07Awesome – thanks for the updates so fast – this is part of the reason 37 makes me smile! Been waiting for this CRM for a long time.
Stephen
on 22 Mar 07Great marketing. Under promise and over deliver (in 36 hours). Nice move.
Dominik
on 22 Mar 07Thanks folks. This makes Highrise a lot more interesting.
Don Schenck
on 22 Mar 07Hmmmm … I bet the conspiracy gang will say this is your “New Coke” marketing blunder/ploy!
:)
mathie
on 22 Mar 07Well, I was signed up for the plus plan, but it looks like you’ve just saved me $20/month by introducing the solo plan. Thanks! :-)
I’m really looking forward to tighter integration with Basecamp…
Headwaters Bamboo
on 22 Mar 07Thanks for upping the number of contacts for the free version. This will allow me to see if this works for my company. At 25, I signed up for a solution by a competitor that posted a comment on your blog. Now I will settle in and see if HR works for me.
Thanks again.
Oopsh!
on 22 Mar 07Yep. You hear us!! Thanks a lot
Greg Macoy
on 22 Mar 07Ace!!! This is exactly the kind of response I like! I’m going to see how I get on with the free account for now, but I’ve got my eye on that Solo account – it seems perfect for me.
Nice
on 22 Mar 07Amazing, maybe we should complain more ;)
Nivi
on 22 Mar 07Why do I have the sneaking suspicion that you held these improvements back so you could put some icing on the cake post-launch?
Ryan Bergeman
on 22 Mar 07Fantastic, guys. Glad to hear the launch went well!
Wene
on 22 Mar 07You rock!
Ralph Richardson
on 22 Mar 07Very excited about HIGHRISE. Already we are tracking and closing deals with our new prospects.
Alfredo Abambres
on 22 Mar 07My first impression looking at the plans:
«They talked about the cases, but where are they?»
Now WE ALL know.
BizExperts U are, oh yes U are.
Stephen Glauser
on 22 Mar 07Wow, simply wow. I’m very surprised that you guys have made that many increases/improvements in just over a day and a half. Simply, wow.
Awesome job guys!
Matt Browne
on 22 Mar 07Well done. Now, if we could sort the cases in an order other than chronological, I will be a happy man. I need to organize and bring the important cases to the top of immediate view.
Bruno
on 22 Mar 07Thanks for the speedy change, I hoped it was coming. It did. Now you guys get to enjoy more customer love since you proved you listen to us.
Wilco
on 22 Mar 07Thank you for responding, so quick! I was really disapointed that I couldn’t afford Highrise at the start. Now you made me happy again: you really lisend to me and al the other people, pricing is now good for me as a soloworker, and I get more diskspace!!! You made a lot of people happy today, because now it makes sence to me to tell al the soloworkers I know about Highrise.
Wilco
Diego
on 22 Mar 07Well.. I’m not going to say thank you, but I do say Congrats to you, this was an excellent marketing move!
Instead of releasing the application, with the features that people would surely want you did it with fewer, then (48 hours later) switched to the original set of features, everybody is happy and you are giving the same, pure genius :D.
Mike
on 22 Mar 07You guys always seem to deliver the goods.
I’m curious to see how the future progresses for you. Seems with all of these neat tools floating around that more and more users like myself are going to integrate more then one of them into a normal routine and will begin to wish they’d all talk to each other.
I have seen comments from the 37 signals folks that their philosophy is simple tools for specific uses, but eventually you may come to the point (and you’re getting close now) where folks are really going to want one swiss army knife of a product from you.
I look forward to this day.
I’m also hoping that a time will come around that I can sync products like this one with my blackberry and take my projects and contacts on the go. (Short of using the web browser on the device)
Amber Himes
on 22 Mar 07Spectacular.
Wow.
Julian Moffatt
on 22 Mar 07You guys are making it hard for us to stay with our clunky, outdated network software … keep up the good work.
Josh Walsh
on 22 Mar 07To me this is a prime example of how your “Just say no to new features, and the real problems will still bubble through” philosophy has worked tremendously well.
Congratulations on a spectacular first 36 hours.
Rasim Hasanovic
on 22 Mar 07That’s what I call customer orientation.
Tarek
on 22 Mar 07Love love love the solo plan, any chance of it showing up in basecamp?
Also, when is Highrise gonna show up in the “37signals products” sidebar on SvN? :)
Deepak
on 22 Mar 07Wow!!! Now this is called quick decision making and customer service. Kudos
NKP
on 22 Mar 07Absolutely Great decision, from you guys after long period.
JF
on 22 Mar 07Love love love the solo plan, any chance of it showing up in basecamp?
Basecamp is about collaborating on projects with other people. Solo wouldn’t make sense there.
gwg
on 22 Mar 07While it’s not for me (yet) the Solo plan IS very cool and a great example of being creative with your plans. I can see myself going from free to Solo.
gwg
Jason
on 22 Mar 07Jason,
I think the improvements you made make sense, but I feel you are overlooking the most important issue which is the number of users per account.
If I sign up for a free account I get two users with 250 contacts. If I want to add just 1 more user I have to pay $12 per month which is $144 a year? If I want to add just two more users on top of the free account I have to spend $24 a month, which is $288 a year?
What if a family want’s to use Highrise for a family address book and task list? Mom and dad are free, but if you want to add son and daughter you have to pay $300 a year? I know your answer: Highrise is a CRM tool for business not personal, but I think you are overlooking a huge market.
I think you should leave the free account as is and make the personal $5 a month and Basic plan $12. If you do I would sign up for Basic at $12. There is just no way I am going to pay you $288 a year so I can add two people to my account who probably will barely use it.
Basecamp gives you unlimited users for $12 a month. I think Highrise prices are way to high for users.
Long TIme Listener - Repeat Caller
on 22 Mar 07“When we launched we only offered Cases on Plus, Premium, and Max plans. There was a fair bit of negative reaction to that decision.”
Looks like the squeaky wheel finally got oiled by 37s! Yay!
But there’s another axle with a wheel (called “Backpack”) that’s been promised an oiling for a loooooong time, too… __
erwin blom
on 22 Mar 07Guys, appreciated. Thanx for listening to your customers!
mika
on 22 Mar 07Perfect decisions for a really nice product!
Austen
on 22 Mar 07Dudes, thanks for listening to us!
Very impressive response to the customer feedback.
Gotta love the new free upgrades. Great work fellas.
Peter Berkenbosch
on 22 Mar 07Once again, you guys are Getting Real. and I love it. Thanks!
JF
on 22 Mar 07Our pleasure everyone! Thanks for being so cool about the changes. We do appreciate that.
Deano
on 22 Mar 07Jason, I think the limitation on users is there to ensure this doesn’t hurt Basecamp and perhaps takeup of the higher charging Highrise plans. After all Contacts could be viewed as Projects and there’s alot more here to play with than in Basecamp.
Basecamp’s main unit of currency is projects, so limiting users makes no sense. In order to have as many Contacts/Projects and users as you require you are going to have to pay unless 37Signals ever considered per user pricing for some products.
Also you say they are barely going to use it anyway. I don’t quite understand.
Deano
on 22 Mar 07Oh and well done on the changes by the way, that email was a pleasant surprise.
JF, if you guys can support OpenID on Basecamp I can get my colleagues to try Highrise – the barrier is me advocating another web app which requires a another login.
Marlon Candido Guérios
on 22 Mar 07Now I’m getting my account. Very Good!!!
Fred
on 22 Mar 07It’s probably superfluous to add to the mass of comments above, but thank you for your flexibility in response to early feedback.
Mathew Patterson
on 22 Mar 07@Jason (not F)
I think you should leave the free account as is and make the personal $5 a month and Basic plan $12. If you do I would sign up for Basic at $12. There is just no way I am going to pay you $288 a year so I can add two people to my account who probably will barely use it
Why would you add people who will barely use it at any cost? Stick with the telephone!
JF
on 22 Mar 07We’re still learning about OpenID and OpenID implementations with Highrise. There are still some bugs to work out. Once we feel we’ve really nailed that we’ll look into spreading it across the rest of the product line.
Seth Aldridge
on 22 Mar 07Congratulations on the success! I think I echo most if not everyone that has posted here in saying the quick changes and improvements have greatly increased the value of this product!
matt
on 22 Mar 07Hats off. Nice round of tweaks and response to your customers.
Jason
on 22 Mar 07Deano & Mathew,
My girlfriend and I have a startup business. I have two people working with us part time and I would like to collaborate with them through Highrise. I already have a Basecamp account and Backpack account I pay for. We have been using Basecamp as our main collaborative tool so far.
I want to use Highrise for sharing contact info and so we can assign tasks to each other. The reason I said that I don’t want to spend $300 a year for people who will barely use Highrise is because the two other people I collaborate with are not very computer savvy.
I showed Highrise to one of my goto people and they said, looks great, but will it sync with my Treo? I said no, and they said forget it. My other goto person is a person who does not like using computers very much and I don’t think they will get much use out of it except they might occasionally use the address book.
eduardo
on 22 Mar 07JF,
what is the reasoning behind not letting certain people see what other user’s tasks are ?
smeidu
on 22 Mar 07just two things:
would love to see a birthday reminder….. and an apple adressbook like Zoom function on a telefon-number.
gratulations for highrise! nice greetings from vienna
Galen - The Lucid Arts Project
on 22 Mar 07Nice work guys. Great to see such early improvements. It feels good knowing you guys are already shaping the system as you gather feedback. Keep up the good work.
Bence
on 22 Mar 07Fantabulous.
Kerf
on 22 Mar 07What a lot of nonsense, they’re all mad.
Kerf
on 22 Mar 07Just kidding, well done 37.
Xin
on 22 Mar 07Excellent.
I can’t believe you guys can make changes that quick!
Well done for using OpenID too.
Christian
on 22 Mar 07Jason,
what a smart move. I remember your “say no by default” in your talk in Copenhagen in 2005 and i was in fear that you guys would ignore the critics. But you didn’t, thats great. So i’ll sign up for the solo plan soon, highrise arrived just in time for me:)
btw, i found a bug in the vcard export, Umlaut characters get destroyed. I use Firefox and Outlook2003. Import works fine.
Arik Jones
on 22 Mar 07Yes!! One place for all my contacts. PM (Basecamp), CRM (Highrise) and PIM (Backpack) all from one source. Talk about streamlining your software tools! I wonder whats next?
alrasbi
on 22 Mar 07You are a life saver :)
Scott M.
on 23 Mar 0737s guys: This page appears to be bugged somehow. When the window loses focus, Firebug spits out a stream of “too much recursion” errors. Not sure why.
Tarun
on 23 Mar 07Wow ….. now thats what i call TAT to VOC !!1 In my parlance that is Turn Around Time to Voice of Customer…my organisation could learn a few tricks from you guys! ....Free makes imminent and even better sense for me now ….Thank you
matt kirkland
on 23 Mar 07Way to go 37S; moving the free plan up to 250 people makes it powerful enough to be worth testing out.
Thanks.
Edgardo Rossetto
on 23 Mar 07Rocks!
Andrew
on 23 Mar 07Impressively fast response to the reaction. The pricing strategy still looks like “don’t cannibalize Basecamp,” but that’s understandable. Thanks again for OpenID. Any chance of its being used on the HR forum as well? It seems that your servers stood up well to the load, despite the success of the launch.
Rahul Sinha
on 23 Mar 07JF- you mentioned that OpenID might propagate across your product line… is there any chance of making Backpack a multiuser application?
I know you can share pages between two users, but frankly the workflow would be much smoother if there were “Backpack Pro” accounts with the ability to have more (unlimited?) users, with the accounts still metered by pages and space, although at an understandable premium.
(Ideally the “Max” account would have unlimited pages, but frankly I’m not going to be needing more than a few hundred regardless of how many users can interact w/ my account, so it’s not a matter that’s relevant to me…)
Thanks -RS
Matt
on 23 Mar 07Great marketing. Under promise and over deliver (in 36 hours).
That almost seems too close to the truth.
Is it too cynical to think this was just a marketing ploy, and a way to show 37s is listening to its customers?
Either way, a smart move.
Scott Mackenzie
on 23 Mar 07I have a personal Backpack a/c and use a Basecamp a/c to run my freelance projects.
I signed up for the free Highrise a/c to try it out and I seriously think this tool would go hand in hand with Basecamp as one application (my personal opinion).
Keeping track of who I talk to, what was said, and what to do next always relates to a project. At the moment I keep this type of information in my basecamp project Messages. Also Basecamp is what I use to keep track of the people involved in my projects.
Am I missing the point?
PS: I heart Backpack and Basecamp. Just a little confused.
vanmartin
on 23 Mar 07Wow, just wow.
I was disappointed when I saw the original plans – none of them suited my needs. The new solo plan is perfect for me. I can’t believe how quickly you responded to your customers – probably just one more benefit of good design. You definitely need to post an article elaborating on what design decisions allowed for you to achieve this.
iMei
on 23 Mar 07Now, since I won’t waste my money on your paid plans, I’ll code and use my own Highrise clone ;-) Thanks for explaining everything so deeply.
JB
on 23 Mar 07What do you guys do with all this ‘love’ and ‘thanks’? Pile-up for future use? :-D
Thanks for the case in the free plan…
jb
some guy
on 23 Mar 07Not to be cynical, but was this intentional? An under-promise, over-deliver thing.
Don Schenck
on 23 Mar 07As usual I was right: There are several “New Coke” marketing-type comments above.
Sheesh … the cynics are out.
Anonymous Coward
on 23 Mar 07Not to be cynical…
Sounds cynical to me.
Alejandro Moreno
on 23 Mar 07For the unbelievers, I don’t think this was a marketing ploy.
If you know your product and your team are flexible, it’s oh so easy to say “launch now, tweak later.”
@eduardo, user tasks are meant for the user, not for the organization. The 37s guys are all pretty much self-directed (that’s my impression), so they don’t need to keep an eye on each other’s tasks.
If you really need to make a task public, I guess you make it into a note on a Case. Everybody, feel free to correct me on this one.
Ozzy
on 23 Mar 07Wow.
Talk about “listening to community/customer feedback”! Within 36 hours you’ve listened and adapted—very nimble :)
Planeador
on 23 Mar 07If it was a marketing plan, still being great. And it’s something to learn.
ML
on 23 Mar 07To the cynics, it wasn’t a marketing ploy. We’re not that devious.
Tom Jordan
on 23 Mar 07I have been trying to login to Highrise using an OpenID from myopenid.com server. Although I can log in to the myopenid.com server, Highrise is not accepting the approval from myopenid.com. Logging into myopenid.com, I see that it is sending approvals to Highrise; but Highrise must be rejecting the approval and not letting me log on.
Any ideas? Thanks.
JF
on 23 Mar 07Tom if you are having problems like that please email support. We can’t help you in the SvN forums. Thanks.
Tom Jordan
on 23 Mar 07Ok, will do,
Brad Dielman
on 24 Mar 07Thanks for the changes guys! Excellent work, as always.
Steve deRochemont
on 24 Mar 07Great decision to expose cases in the free account. I was curious about it in practice, but not enough yet to commit to a pay account (I know I know you will refund, but it was still a commitment).
I do have a suggestion for the Cases feature though. It is too hard and too manual to associate items to cases. You have to ‘Edit the item first. It would be loads better if you could associate an item to a case when looking at the item in a list (like the dashboard).
For Automatic, perhaps you could designate the case on a person/company level. i.e. a I have a project for a company, one small part of that project is an integration which involves another company. I am thinking that integration subproject would be a case and I’d want to see all correspondence on the integration grouped together under the case. If the partner company was auto-associated to the case it would half the manual tagging needed.
BTW, I also think tagging should be greatly expanded to all entities (tasks etc.) Really there is lots of overlap in the concept of a tag and a case.
Anyway, I like the concept and the ‘feel’ of Highrise is great from both an ajaxy responsiveness, to the freedom of the concepts! Good work!
-Steve
Scott M.
on 25 Mar 07Regarding my comments above about “too much recursion” I don’t think it was 37s—seems to have been a google maps page open in another window. Sorry about that!
Steve
on 26 Mar 07Rhetorical Q: Is voicemail broke worse than email? A: Yes!
Future development question: Can we get VOIP call recording integrated into a HighRise case? I realize that this is probably a tall order. But being able to track and share verbal interactions with prospects easily would be compelling.
Ahem. The phone still matters more than email. For most sales.
Andy Kant
on 26 Mar 07@JF “Basecamp is about collaborating on projects with other people. Solo wouldn’t make sense there.”
I doubt I’m the only one that used Basecamp to manage just my personal and freelance projects. I recently switched to Goplan because Basecamp doesn’t fulfill my needs though (nested task lists and bug/issue tracker primarily).
I appreciate the increases on the Highrise plans and the introduction of the Solo plan on Highrise. I’m going to try it out later because I am in desperate need of organizing my personal/professional contacts and Highrise does it so elegantly.
Anonymous Coward
on 27 Mar 07great product!
Dan
on 27 Mar 07Funny how I just posted that Highrise is a great product and I was labeled an “Anonymous Coward” for doing it. Not such a great experience for a paying customer (we use Basecamp as well) and for a first time SvN commenter. I skipped the name and email forms so I could post a quick compliment. You guys are great, but I must admit that it was a bit off putting to see that.
Well this time I posted my name and email. It might be a good idea to let folks know that they’ll be labeled a coward if they don’t post their name in your little Note/Disclaimer below.
I haven’t looked, but I’m sure this has been discussed on SvN at some point in the past.
Anonymous Coward
on 27 Mar 07They stole the anonymous coward thing from slashdot :) Don’t take it so seriously.
Dan
on 27 Mar 07I understand. I wasn’t upset – I was just surprised, that’s all. I get the tongue-in-cheek aspect of the whole thing:)
This discussion is closed.