The 37signals Report Card

We’ve long believed in the value of transparency at 37signals. It’s why we write about how we work and why we provide real-time information about our customer happiness and uptime. We like being held to a high standard, and we think there’s no one better to do so than our customers.
Today we’re taking another step towards greater transparency with the launch of the 37signals Report Card.
This report card, which we’ll update monthly (April 2013 is available now; subscribe to be emailed the report each month), provides a high level overview of our performance in each month on the dimensions that our customers most directly experience: how available our applications are, how fast and successful their interactions with our support team were, and how fast the applications themselves were.