On March 20, 2007, Highrise, Basecamp's simple CRM tool, was launched to the public. Three years later, Highrise for the iPhone was released. Over the years, Highrise has received upgrades and improvements, but it needed a new home and dedicated team to give it the attention it deserved. So, on August 14, 2014, Highrise HQ LLC began – a new company dedicated to Highrise.
At the top of the list of things we wanted to update was the iPhone app. It had been over 4 years since it was released, and it hadn't kept up with changes to iOS. Bugs crept in. Some subtle; some significant. Our plan was to immediately go in and make fixes, but we realized the original iPhone app was built using an iOS framework that wasn't supported any longer, and hence, Apple was no longer approving apps built using that old technology.
We were in a bind. We decided to pull the Highrise iPhone app from the store because of the bugs people were facing (you could still get to the old app from your previous downloads in iTunes), but we couldn't fix anything or offer anything new. On top of that, we had to build a brand new team to support Highrise, get the lay of the land, make improvements to the web app that were sorely needed, and then one day we could get to the iPhone.
Well, I'm thrilled to announce that day is here. We started from scratch. We spent months making sure it satisfied the core needs of Highrise customers. It's been put through its paces with thousands of Beta testers to get it ready.
It has your Activity Feed, Contacts, Tasks, and Custom Fields. And all sorts of helpful extras. For example, adding a task from anywhere in the app assigns that context to the task (just like it does in the web app). On a contact, add a task, the task is now Re: your contact. On an email, add a task, the task is Re: that specific email.
Or the Current Location help when editing an address, making it a ton easier to add new Contacts when you are mobile.
Or the subtle navigation designs, like how tapping the Activity icon once will return you to where you left off in your Activity, but a second tap will scroll you back to the top:
Or the ability to switch amongst your multiple Highrise accounts:
We have plenty more coming for the app. We know folks want Cases, Deals, Tags, and offline support. And we know Android users want an app too ;) All things on our list. But this is a solid foundation for the future of Highrise on mobile, and so far, people have loved it:
@highrise – Loving the new iPhone app. Nice work!!— Darren Sproats (@DarrenSproats) June 1, 2015
@natekontny Love the new app! Thank you for all the hard work.— Chad Wright (@chadwright) May 29, 2015
@natekontny Hi. Just downloaded the new app. Loving it. I used the old one till a month ago. Feels good. Cheers!— Abhishek Rai (@Abhishek_Rai) May 29, 2015
If you enjoy it, we'd greatly appreciate a review on the App Store, and if you have any issues or feedback, there's a handy Help & Feedback button in the app to quickly get someone at Highrise to help.
From all of us at Highrise, thank you very much for your patience as we got this ready, and for the tons of help and feedback we've gotten along the way. We hope you find it as handy as we have. It's the first thing I check in the morning :) Thank you for being part of the new Highrise. We're just getting warmed up.