My wife and I are planning a redesign of our bedroom. We usually go for paint on the walls. This time, however, we are planning to use wallpaper. We found a company called Graham & Brown, and we decided to order some wallpaper samples before deciding on a final pattern.
My wife took a few hours to browse and add items to her shopping cart to review with me later. The next day we had time to look over her selections. Unfortunately all of the items in her cart had disappeared. She even created an account to make sure that the items in her cart would be saved.
She called Graham & Brown customer service to tell them about the problem. They quickly apologized and explained that the site had just launched. Their web team was working out some bugs, and they were glad to hear our feedback. Customer service also offered to send us the wallpaper samples that we chose free of charge. As we make our final wallpaper selection I’ll be happy to give Graham & Brown my business because of this great experience.