Last year we decided to embark on designing our own iPhone app for Highrise. We picked Highrise because there were already some good options for Basecamp, and Campfire was well represented by the wonderful Ember. We thought about Backpack and Highrise and decided to go with Highrise.
Our Highrise customers have been letting us know they weren’t satisfied with the existing iPhone apps for Highrise. We agreed. We wanted the Highrise experience to be great on the desktop and the iPhone.
We dialed up our friends at Overcommitted — the people behind Ember — and asked them if they’d develop a Highrise app for us. It would be an official 37signals product. They said yes. They set up a Basecamp project, invited us in, and we got started.
Which features?
We decided to keep version 1.0 as simple as possible. We focused on contacts and tasks. We left deals and cases out of version 1.0. Those will come later.
We went through a bunch of iterations, UI ideas, layout experimentations, and functionality explorations. We hope to share some of these in a future post. There are some good lessons in there.
Fundamentally we wanted 1.0 to be solid, simple, and searchable. A tool to quickly access your business contacts, leads, tasks, and conversations wherever you are. We also wanted it to be fast so we decided to download all your contacts, tasks, and recent notes/emails to your phone so you had a local database. This way we could reduce network usage and make everything pretty snappy.
Making setup satisfying
When you launch Highrise for iPhone for the first time it will download all your contacts and tasks to your phone. It doesn’t replace your iPhone address book – it just pulls the contacts down into the Highrise database so everything is local and fast.
One of the downsides to the initial download is that it can take some time depending on your connection and the number of contacts you have. Waiting for anything sucks, but what sucks more is being bored while waiting.
So we decided to give you something to do while the initial download is in progress. You can play tic-tac-toe while you wait. Just tap the button and the screen flips to a tic-tac-toe board. The download progress bar remains at the bottom so you see where you are while you tap away your time trying to beat the computer.
Contact search everywhere
This is a quick one, but we wanted to make sure that you could get to any contact from just about every screen in the Highrise iPhone app. So you’ll find a search contacts field at the top of all major screens. Sometimes we hide it to maximize screen space, but just scroll up and you’ll find it.
Color schemes
There are obviously more important features than this one, but we thought it would be fun to point it out. Highrise lets you pick from a variety of color schemes. We wanted to bring that color into Highrise for iPhone. So every time you launch Highrise for iPhone we pick the color from your Highrise account and color the main bar at the top of Highrise for iPhone. Below you’ll find an example in green and one in red. The image on the left is Highrise the web app, the image on the right is the iPhone app.
Voice notes
Since we’re talking about an app for a phone, we might as well take advantage of voice. Highrise for iPhone lets you record voice notes for any of your contacts. Voice notes are uploaded to your Highrise account and playable with an embedded audio player in the Highrise web app. Transcription may be an option down the road.
File attachments
Lastly, Highrise for iPhone lets you view any file types that the iPhone natively supports. This means you can view PDF, DOC, XLS, and other file types that are attached to notes or emails right from the app.
We hope you love it
We’re thrilled to finally release version 1.0 of the Highrise iPhone app. We hope you love it. Thanks again for using Highrise.
Danny Peck
on 25 Mar 10Nice. I can only hope an Android app is in the works :)
Christian
on 25 Mar 10Thank you! I really like it when the best gets even better.
Adam Fitzgerald
on 25 Mar 10Voice notes looks interesting. Is there a limit on recording, or just free space on the phone?
JF
on 25 Mar 10Adam: The voice notes are stored on the Highrise servers. You have as much room as is included with your account level.
Ben Carlson
on 25 Mar 10So, how much additional development and design time went into the tic-tac-toe game? It pretty much dumbfounded me that 37signals of all people would see that as a necessity, especially for a first release!
Looks like a nice app, but I’m starting to wonder about you guys…
-Ben
Jay Owen
on 25 Mar 10Was just thinking about asking you guys what the status of this was. Then I realized you probably wouldn’t comment on unreleased products. Very excited to download and check it out today.
Mike
on 25 Mar 10Woo Hoo! Finally!
Jarrod Skeggs
on 25 Mar 10Already loving the new app for the iPhone. Very well done. The voice note will be especially useful when you need to make a quick note but can’t type safely, (ie driving). Thanks a bunch.
JF
on 25 Mar 10Ben: Not much, but it’s an important part of the setup experience. Set up can take a few minutes – it’s definitely the worst part of the experience. By giving you something to do to help pass the time, we change the experience from a really frustrating one to a moderately inconvenient one. That’s a big leap.
Peter Hentges
on 25 Mar 10Love, love, love the tic-tac-toe during setup idea. Nothing is more frustrating than having one’s phone locked up for a significant time with nothing to do but watch a progress bar. Something as basic as this lets someone release that tension. Excellent idea!
Aaron
on 25 Mar 10I have been waiting for this app for a long time. I must say, you guys are not known for speed, but when the new features come it is like Christmas come early.
jDeppen
on 25 Mar 10Unlike Ben I think the distractions are a needed feature. Great job.
+1 for Android
Eric Harrington
on 25 Mar 10Just like HR, it is very user friendly and fast. I looked at the other HR iPhone apps and the reviews made me a bit hesitant to even try. Glad you guys had your hands on this one.
Garret Ohm
on 25 Mar 10This is very exciting. My iPhone-toting coworkers will be very excited.
Any plans to create an Android version? Please? Droid does not do Highrise.
Andrew
on 25 Mar 10Yes, Android app needed. I need my contact info to hand when mobile, and I want it in Highrise as well.
Phil McClure
on 25 Mar 10Looks great. Who does the Objective-C programming in 37signals?
Mike Rundle
on 25 Mar 10Phil, in the article they said they worked with an outside firm.
Christoph
on 25 Mar 10Nice to see the “Tweetie”-like refresh gesture in this app.
The Login procedure is a litte bit confusing to me, but it works.
JD
on 25 Mar 10Android people can check out Rooftop, a Highrise Android app made by Staircase 3.
Hussain
on 25 Mar 10amazing …. love the simplicity :)
Greg Benedict
on 25 Mar 10Thanks 37s. Looking forward to checking it out.
Nice battery meter btw.
Andy Traub
on 25 Mar 10It’s about freakin’ time.
And thanks.
I know it’ll be done well guys. Downloading as we speak.
Ross
on 25 Mar 10Thats great, however, when you are going to make one for the Blackberry?
Thanks,
Craig
on 25 Mar 10Thats great guys…but how about an app for Blackberry. Think that will be super.
Paul
on 25 Mar 10Looks like a great app! Now if I only had an iPhone! I actually like the tic-tac-toe and the voice-memo’s are sweet too. Great work!
Thomas
on 25 Mar 10Nice app and nice idea to include a tic-tac-toe game during the download but are you aware that Namco have patented that idea? That’s why we don’t see that much mini-games on loading screens.
http://en.wikipedia.org/wiki/Loading_screen#Minigames
Ron
on 25 Mar 10Say “Flash” game while the preloading is happening?
Nick Campbell
on 25 Mar 10Pretty sure that Namco patent is only for games while waiting for games, Thomas. We are working on some “waiting games” in an upcoming app and was worried about it till we did a bit of research.
Kenn
on 25 Mar 10Looks great. Can I infer from the opening paragraph that there may be an official Backpack client in the future?
Scott
on 25 Mar 10Looks nice. Did you have any internal debate about making it a free app? If so, it would be interesting to hear your thoughts on that.
Jim Cotton
on 25 Mar 10Thanks, finally! I’ve been using the Floor 13 (or whatever it’s called) and it was completely unsatisfactory. I just downloaded this app and am anxious to give it a try.
Love the idea of voice notes! Well done!
Quick question: I work for a number of clients, most of whom use Highrise (and other 37 Signals products) and have the need to access at least two different Highrise accounts. Have you make any accommodation for this requirement? Or, can I only see one account?
Thanks!
JF
on 25 Mar 10Jim: Version 1.0 of the Highrise iPhone app only supports a single account.
Brian
on 25 Mar 10Looks cool, but I moved to Android to get the Verizon network. Will you have a version for the Droid soon???
Daniel
on 25 Mar 10Awesome App! Great Job!
Items to add: attach notes to cases/deals; view others’ tasks.
Bill Giles
on 25 Mar 10need an app for windows mobile phone.
Jeff Mackey
on 25 Mar 10Congratulations to 37signals and Overcommitted!
I can’t believe this app is free.
Nicely done. Install went smooth; up and running within a minute.
Dan Croak
on 25 Mar 10Looks great, downloading now. Love the voice feature. Will be interesting to see how much people use it.
My experience with Highrise may be anecdotal, but I use deals much more than tasks. Can you talk more about how you decided to pick tasks as the second feature to do in V1 as opposed to deals or cases?
Andrew
on 25 Mar 10Fuck an Android app. Do an iPad app that scales. DHH and the rest of you guys kick ass.
Peter Woodworth
on 25 Mar 10My Dashboard does not seem to populate?
Other than that it’s a great v1.0 app. Like it a lot.
DHH
on 25 Mar 10Scott, Jeff, the Highrise app isn’t really free as it depends on a paying product (Highrise itself). If it was just a stand-alone app, it’s very unlikely that we would have given it away for free. Charging for things is good, but in this case we already are.
David Hansen
on 25 Mar 10Sounds great!
We have 16,000 contacts in our system. Will all of those get downloaded into the iPhone?
Are tags available in 1.0?
Thanks
DHH
on 25 Mar 10Andrew, we experimented with a bunch of our apps in the iPad simulator and they all actually look great on that screen. There are a few things we need to clean up, but the web apps themselves are very usable on the iPad (unlike the iPhone where the screen is too small).
Ryan Arp
on 25 Mar 10Awesome. I’ve been waiting on this. Sick of having all my personal and business contacts mixed up in address book. Now…get started on backpack! Thx.
HIrebridge
on 25 Mar 10Awesome! Just installed the app and everything went smoothly. Tremendous!
Matthew Jones
on 25 Mar 10WOW! I’ve been needing this! Thanks so much for making it free… I can already tell this is going to be a huge boost to my productivity!
I may actually have to keep my iPhone now thanks to this app! ;-)
Everything looks good so far. I know you’ll add in the rest of the functionality over time. The biggies for me were access to contact information and task handling.
Dave
on 25 Mar 1037signals…
Great job! This is a terrific-looking app, and a great compliment to the Highrise service.
By any chance – would you be willing to divulge the budget for building an app of this quality and scope?
Either way… many thanks for dramatically increasing the usefulness and value of Highrise.
John Culbertson
on 25 Mar 10Joy! REWORK is a blast, too.
Alexander Polyakov
on 25 Mar 10And it’s free! Unbelievable! Thank you so much. You guys know how to educate, entertain and simply bring joy to this world.
Exited to test it on all my accounts.
Romain
on 25 Mar 10“Error Downloading Info” my Iphone says: “network error, can’t find host” and my connexion is ok!! Cannot use the app!!
Sean
on 25 Mar 10I can’t tell you how excited I am about this! The folks at Overcommitted do an amazing job, too. Finally, a decent Highrise app for iPhone. This just made our business incredibly more efficient. Thanks!
Ben
on 25 Mar 10NICE!
Mangesh
on 25 Mar 10Why not finish setup in the background, and notify the user when it’s complete?
David Bowles
on 25 Mar 10Brilliant! Thanks! Just what my firm needed!
I’d suggest you consider doing a native app for Basecamp, too. There are other options—but you guys would do it better.
Thanks again - David
Gabriele
on 25 Mar 10Why didn’t I know this before? I just bought floor13 yesterday… When did you announce that you’d do this app? Must have missed that!
JF
on 25 Mar 10Why not finish setup in the background, and notify the user when it’s complete?
Because the app isn’t useful without the data – especially your contacts. Having 25% of your contacts is about the same as having 0% of your contacts. Searching for someone and not being able to find them makes the app feel broken.
Robert
on 25 Mar 10So happy to have this. I’ve been using another App and this one even for Ver 1.0 is much better. Keep it up….all this just makes Highrise that much more powerful especially for a small business and people in it who travel a lot and need access from a mobile device. Good work!
Peter Woodworth
on 25 Mar 10As well as no Dashboard, I have noticed that when a Task is checked done in the iPhone App it does not show as done on the Web Highrise.
Kerris
on 25 Mar 10I can’t wait to see iPad-native versions of your apps.
Michael G
on 25 Mar 10The app looks awesome. I’d be interested to know if the API was updated specifically for this app.
Jeff Mackey
on 25 Mar 10DHH: Good point. I’m all in favor of charging for something.
I was just stating that I was pleasantly surprised there wasn’t an additional charge for the app, on top of the $24/month I already pay.
Thanks again!
Sylvain Ceccaldi
on 25 Mar 10Why did you choose to develop an iPhone native app instead of a HTML5 webapp ? As we can see in the comments lots of people don’t have iphones… A webapp with a local database would have been almost universal. I know that you can’t achieve the same thing with a webapp yet but I’m just curious to know why you choosed to go this way.
Nick Beske
on 25 Mar 10This looks awesome, cant wait to see an android version!
Derek
on 25 Mar 10Finally! Yes! My prayers have been answered!
Eric Miller
on 25 Mar 10Awesome! Excited to try it out.
Look forward to deals and cases being added, but agree with rolling it out in stages. Those additions will really make it beat out the 3rd party options.
Matt
on 25 Mar 10Thanks so much! You guys are fantastic!
Matt
on 25 Mar 10Great job guys! Can’t wait to have Deals and Cases added, but this is a great start.
That being said, you guys really need to just do the Basecamp and Backpack iPhone apps as well. What’s on the market is not very good, IMO, and I’d be much happier to download an official app from you guys. I’d also be willing to pay for it because from what I’ve seen, anything with the 37signals name attached to it is worth paying for. I can’t same the same thing about some of the other 37signals unofficial apps that have been released.
Mike
on 25 Mar 10I love it!! unfortunately the embedded audio player in the Highrise web app doesn’t work today! Hope to use it soon, that’s a great feature
Kerris
on 25 Mar 10I agree. Who doesn’t?
John Keane
on 25 Mar 10Ack, wish I’d known about this a few days ago when I paid for and downloaded a couple of the other options! Was there ever an announcement that 37s were going to be building a Highrise app themselves? Everything I remember seeing suggested that they felt that the 3rd party ecosystem was filling that gap.
Anyway, what’s done is done…so downloaded, syncing up the iPhone, looking forward to playing tic tac toe (interestingly enough (or perhaps not), my company has a tic tac toe Easter Egg in its own software).
Marc-André Lanciault
on 25 Mar 10I knew I should have got an iPhone instead of the Palm Pré! Any plans for this plateform ? Probably not… Well then I need to throw my cell out the window and get myself an iPhone :-)
Thanks for great product, as usual!
Victor
on 25 Mar 10So far so good. The voice notes are a nice touch. I’m going to be interested to see how frequently I use it, as my tendency with iPhone apps has been to use for a short period of time, then get away from it. This may be a result of apps that aren’t as well designed and developed as they should be. This seems very simple and responsive.
Thanks for putting this out there! Nice work.
Erik Mallinson
on 25 Mar 10No OpenFeint for Tic Tac Toe? EPIC FAIL.
Peter Woodworth
on 25 Mar 10Where can I post bug report please?
Jimmy
on 25 Mar 10Great app! Looks like we’re not the only ones who were waiting for this. :-) The special “Free” feature is beyond an amazing value.
Looking forward to the Basecamp and Backpack additions someday. That would be a lifesaver!
Francisco Lorca
on 25 Mar 10Great!
2 questions.
1. Are contacts sync’ed with Iphone?
2. How do you add a new case?
Nick Haddad
on 25 Mar 10Thanks you all for doing this!
Yesterday, in mobile Safari on my iPhone I was struggling to:
1) Download a vcard from highrise. 2) Cut and paste the address from highrise into google maps.
The new native app has solved my problems, and offers a very clean interface to Highrise. Hats off to you guys.
-Nick
Silas Danvers
on 25 Mar 10Up to now I’ve been using floor 13 which wasn’t perfect but did the job for me. I guess I’ll switch to your app in the next few days and give it a try: but given that you’ve just killed the 3rd party iPhone Highrise app market I hope you will happily publish a bit of a roadmap and dates for getting the app to v2.
Of course, if I were developing a commercial app for 37signals on any platform, I’d be getting kinda nervous about now!
Vic
on 25 Mar 10Cool, I’ve been waiting for this. BTW the voice notes are a nice touch. Can I add a wav file to a contact via the API as well? It would be great to not be limited by my phone for that feature.
- Vic
Heidi Marchesano
on 25 Mar 10This is great! Very clean and user friendly,
Vic
on 25 Mar 10Dudes, why aren’t phone numbers in the notes clickable? It’s a phone! Version 1.01 perhaps???
Thx,
-Vic
Hans
on 25 Mar 10Love the voice notes option. Looking forward to the transcription function – then future has finally arrived. Hope you will integrate all that into the Android version as well.
Peter Woodworth
on 25 Mar 10I can’t believe no one else has noticed Tasks are very broken on the iPhone App.
As well as not syncing completed, they seem to loose the ‘due’ status after a refresh or a restart.
Richard Faust
on 25 Mar 10Thank you so much. I’ve been waiting literally years for this!
Great work as always.
Richard.
Harold Emsheimer
on 25 Mar 10Peter, I’m sorry tasks isn’t working for you. Can you shoot us an email at support at overcommittedapps.com? We’d like to followup with you to get this resolved. Thanks.
Peter George
on 25 Mar 10I am sure it will be great when I get to use it but my Higrise for iPhone app has been “Downloading Additional Info” as part of the setup for 1 hour 45 minutes so far. Is this unusual time to wait for 2,580 contacts?
Kåre Kork
on 25 Mar 10The “Voice Note” dosent work in my browser. (Firefox on mac). Works if i download the file.
Mark
on 25 Mar 10So after all the arguements against “free” and the recent thread about profits, I’m curious to your reasoning in releasing this as a free app.
Lou Patterson
on 25 Mar 10I’m downloading this now, I live by Basecamp and Highrise, and have struggled with the lack of iPhone support, especially for Highrise. Keep up the great work!!!
Koichi
on 25 Mar 10This is going to replace my iPhone’s address book, this is amazing, simple, and exactly what I need. Thanks guys!
Chris
on 25 Mar 10Very much looking forward to a Basecamp app. Would be much more convenient for managing lists and the like. Satchel is out there, but is not a very polished implementation.
JF
on 25 Mar 10So after all the arguements against “free” and the recent thread about profits, I’m curious to your reasoning in releasing this as a free app.
We charge for Highrise. The iPhone app is another way to access the service you already pay for.
joefrohlinger
on 25 Mar 10Waiting it to fully load up after an hour. Should it be that long a wait?
scott millar
on 25 Mar 10IS an app that works on the Blackberry available?
Clarence
on 25 Mar 10Great! Just installed! Works like a charm! Still some features that I would like to see implemented, but still a HUGE step up from the other apps out there!
Good work guys!
Harold Emsheimer
on 25 Mar 10Joe – Sorry to hear it’s taking so long to get your data synced up. Can you send us an email at support at overcommittedapps.com? We would like to get this worked out for you.
Dan Lauer
on 25 Mar 10Thanks for listening! The app was simple to install and synced up right away. One odd omission, unless I’m missing something, is that comments to notes are not visible in the app…is there a way to show them? Anyone?
Vicki
on 25 Mar 10There must be some voodoo at work: I’m downloading and installing the app and I get a call out of the blue from a brand new contact about some work! Is this an extra bonus as part of installation: tic tac toe AND a new contact to try to add? ;-)
Davide Rota
on 25 Mar 10Great really Great, third parties were ok but this app is great! Please add background, dates and generic infos about contacts.
Kevin Ashworth
on 25 Mar 10Nice app! (Of course.) Very nice beginning.
Two immediately obvious needed improvements: 1. A button to open a contact in Safari. (This need might go away if the iPhone app showed all the info, but it doesn’t include background, URLs, maybe other things, too?) 2. Render the HTML in notes. I add bold tags a lot, and Highrise linkifies URLs. These are needed in this version, too.
Random Tic-Tac-Toe comment: I beat the computer multiple times! Not what I expected!
Alex Langley
on 25 Mar 10Hi there…
My app is hanging at about 90-95% of “Downloading Additional Info”. I tried to delete and re-install the app, but I’m running into the same problem.
Do you have any suggestions?
Alex
Nigel Collier
on 25 Mar 10Hi guys,
Having various problems with it. Synchronisation is not working. I can only see tasks marked ‘Later’ and none that are ‘Overdue’ or for ‘Today’ or ‘Tomorrow’.
Also, I can only see my own tasks, yet I manage others whose tasks are on Highrise. How can I see their tasks for today?
Love the idea of the app but it’s so basic it’s just a contact list at this point. Bit disappointed really… :( and I’m a big fan normally.
Brian Artka
on 25 Mar 10Love the app so far. Question though:
I tested the voice note, went back to the browser Highrise, tried to play the file via the flashplayer in the dashboard note and no audio? When the file is downloaded, it works fine. Could just be a fluke right now for me… but wondering if anyone else is having the same thing happen.
Nigel Collier
on 25 Mar 10Suggestion for Alex Langley… hang on in there, it just takes time. Mine took about 6 or 7 minutes for the “Downloading Additional Info” to disappear. Are you exiting before that length of time? If so, it’ll get there eventually, just give it time.
Vitor Enes
on 25 Mar 10I have an usability question: am I missing where I can change the account – once setup is done?
Can it be done?
I have two Highrise “domains” – how can I switch between them?
BTW, the app looks and behaves great! Can’t wait for further functionality. Thanks a lot, from a satisfied user!
David Owens
on 26 Mar 10@Vitor – v1.0 only supports a single account.
Anonymous Coward
on 26 Mar 10test
Anthony
on 26 Mar 10THANK YOU! I’ve bought several other apps and nothing has come even close to this! THANK YOU!
Is there a way to sync Highrise with the Address Book? This would be great so you can see who you have called/texted or who has called/texted. If it’s there, I’ve missed it.
Stormer
on 26 Mar 10I am pretty happy with this, gotta tell you. Looking forward to seein deals on here but this is great for the time being.
In response to Ben Carlson’s concerns with the development resources tied up with X’s and O’s…come on…its X’s and O’s. How tough can that be to develop? I actually played a couple of games. First time in 30 years or more at least. Didn’t actually know you could win at that game I thought it was always a draw, so I learned something valuable in the process. :-)
Good job guys!
Alex Langley
on 26 Mar 10Hi there – thanks for the follow up comment. Yes, I’ve been leaving it open for up to an hour without luck. I only have around 5,000 contacts so it shouldn’t be having too much trouble downloading.
Thanks in advance for any other help.
Alex
Miguel
on 26 Mar 10What programming languaje did you use for this app?
Shannon
on 26 Mar 10Really like it. One suggestion is the ability to search through notes, not just contacts would make this a very powerful app.
Hopefully will work well with the iPad too.
Max
on 26 Mar 10As someone who’s just starting up a company: Excellent! Beats the pants off all the competing apps (I think I’ve bought them all), and contacts and tasks are the main two things I care about.
This is a reason for me to use Highrise in general instead of alternatives, thanks.
Chris
on 26 Mar 10Hahaha. called it
Teddie!
on 26 Mar 10Wow! Awesome work of art..how about Blackberry?
Jon Moss
on 26 Mar 10Great job guys – easy install, simple and effective UI and seems pretty snappy (will be better on a 3GS I am sure).
The voice notes is perfect and something I’ll be using a lot. However, it doesn’t play in the browser – loads up, but no sound.
As someone else said, if you download it, and then play with Quicktime, works fine.
Best,
Jon
Claire Pedrick
on 26 Mar 10Same as Alex: My app is hanging at about 90-95% of “Downloading Additional Info”. I tried to delete and re-install the app, but I’m running into the same problem.
Have given it over an hour – and had about 3 goes.
Do you have any suggestions?
Jean-Pierre Bobbaers
on 26 Mar 10It’s official now :
Highrise the mother of all contact databases for me !
Rafael
on 26 Mar 10Great job! All the other Highrise Apps I tried were slow, clunky and just not worth it. Yours is fast, well-designed and a pleasure to work with. Thanks for that. Now please bring us the official Basecamp App next.
David
on 26 Mar 10Thank you very much for your great + FREE app :) Highrise and Basecamp are HUGE + making highrise available on iPhone is really nice from you. Appreciate core functions (contacts + tasks) THANKS
Charles
on 26 Mar 10Can you/someone upload the file to elsewhere on the net as the iTunes store does not allow me to download the app as I am based in HKG (anywhere outside US basically). It seems pretty stupid especially when the app is free ????
Thanks 37 Sigs!!! been waiting a while for this and looking forward to hearing where I can download it from soon!! I have been a happy paying customer of Highrise for nearly six months now
and yes…I have tried changing my country to US in the store but it still doesn’t allow me to download the app, only select and view the summary.
Aboo
on 26 Mar 10It’s wonderful. However the image attachment didn’t load on my installation. Bests get better. :)
victor
on 26 Mar 10Please use PNGs for screenshots. JPGs have too many artifacts and it detracts from the real attractiveness of the app
Charles
on 26 Mar 10downloading now
crisis averted
thanks
:)
egoingspot
on 26 Mar 10Thanks for sharing~
http://www.egoingspot.com
Tore
on 26 Mar 10It’s amazing :)
I’m a sales person on the road, and I been looking for just this app for a looong time.
Thank you :)
Johan Selander
on 26 Mar 10Thank you Thank you Thank you! Looks great, work great. Just what I´ve been looking for.
Bartek
on 26 Mar 10+1 for Android, please port it.
Dana
on 26 Mar 10Looks great, would love something for the BlackBerry!
Brendan
on 26 Mar 10@Bartek
There is an ANDROID app already!! – Rooftop.
Quite a few people seem to be asking about an android app in the comments, so just trying to be clear.
Martha
on 26 Mar 10Thank. This is very cool. I downloaded the APP last night and I like it!! :)
Art
on 26 Mar 10This is a CRM product and hence MANY of the users are on Blackberry, not iPhone. There really should be a Blackberry app in the works and if not, you’re missing the boat.
The Real Josh
on 26 Mar 10Looks so awesome, to bad in Fargo we don’t have ATT or iPhones. I guess I’ll be waiting a little bit longer to get my hands on this app. I really love the Highrise and cant wait to get it on my phone.
Gerri
on 26 Mar 10Several questions asking if a Blackberry app is being planned seem to have remained unanswered. What are the plans for this?
Evan
on 26 Mar 10Super pysched about this!
Jean-Pierre Bobbaers
on 26 Mar 10Hi,
I am really happy you launched the iphone app. I have 3 users, 2,568 contacts, 5 cases, 8 deals, and I am using 647.2 MB of file storage.
I use an iPhone 3G (not S) 8 mb.
Is it normal it takes 1 min 10 seconds before I have reached a contact phone number to call? First it takes 50 secs to load the app and then another 20 sec to do a search. When I type in the search box the letters on the keyboard they “hang” and stay large for seconds.
What am I doing wrong ?
JF
on 26 Mar 10Gerri: We don’t comment on future plans one way or another. When we do we regret it. So we’re sticking to that for now on any other mobile devices.
Dina
on 26 Mar 10Voice Notes – No audio on playback on the iphone app after saving. No audio playing the voice note on Highrise through Chrome for Mac.
Love the app – thanks so much.
Palm Pre User
on 26 Mar 10I’d like to add a vote for a Highrise app for Palm webOS devices (Pre, Pixi). Highrise is an incredibly useful tool—when I’m in front of my computer. Hopefully you will leverage what you’ve learned with your first iPhone app and bring it to other platforms very soon. It would be especially powerful with Palm’s Synergy feature. Thank you!
todd
on 26 Mar 10Great, how long unit Droid gets one?
John Tarcza
on 26 Mar 10Wow, this is extremely impressive. Thank you.
joefrohlinger
on 26 Mar 10Looks like folks are aware of an issue getting the app to download and sync up. No idea yet when it will be fixed. I’ve lived without this for a long time but it sure does look like a great application though. Can’t wait for the fix so I can download my contacts and get this up and running soon. I downloaded it early Wednesday and patiently waiting for a fix.
Geordie Romer
on 26 Mar 10I’d like to echo the comments about the need for a strong blackberry app. The i-phone is cute and all, but the business community is all about our blackberries. (Though a droid app would certainly be appreciated too.)
Skot Nelson
on 27 Mar 10The app is spectacular, and frankly might be enough to convert me from a free account to a pay on the personal plan (I’m a light user.)
Bug though: I opened the app, all was fine. When I was looking through my contacts I looked at a specific contact—let’s say Bob.
I wanted to delete Bob, and could find a way in the app so I pushed the “home” button and got on with my iPhone goodness.
When I got home I deleted Bob while on Highrise on my laptop. All fine.
Go back to my iPhone the next day and launch Highrise: The App and it starts, then closes without showing me anything. Repeatedly.
I presume that Highrise: The App is trying to look up Bob, finds nothing and then closes. Seems like if it doesn’t find what it’s looking for, you’d want it to head home to momma.
As an immediate solution, I deleted the app then reinstalled and all was fine after I entered my info again.
Like I said though…great app. Probably enough to convert me to a paid personal account. Love Highrise.
Hamish
on 27 Mar 10When I fire up the app, add my prefix to the URL, it loads a URL in Safari – and that’s all that’s happening for me.
We have 3,933 contacts, 13 cases, 110 deals, and you’re using 219.7 MB of file storage.
Just keep waiting? Or a problem at Higrise’s end?
James Stevenson
on 27 Mar 10Are ‘Deals’ not visible through the app?
Levi Figueira
on 27 Mar 10Great app! Would love to see a Basecamp app by Overcommited (official or not!) because the current options out there are really bad from a UX perspective… I know Basecamp is not easy to create a good mobile UX for, but I still believe better decisions could’ve been made. Besides, the best Basecamp iPhone app out there (i.e. Outpost) is apparently dead and always lacked on the UX level.
Oh well… :)
Harold Emsheimer
on 27 Mar 10Skot, thanks for bringing this to our attention we’ll get it resolved in the next version.
Hamish, could you shoot us an email: support at overcommittedapps.com? We’d like to help get you up and running.
Brandon Hyatt
on 27 Mar 10Wonderful, wonderful app! I was really getting frustrated with Floor 13 and had basically stopped using it, choosing instead to access Highrise through Safari. Layouts are wonderfully handled and some nice little features I would have never thought of, but already can’t live without. Quick question, though. What if you are a member of more than one Highrise Group? Once you’ve synced your first account, I don’t see any way of getting access to any other account.
JF
on 27 Mar 10Brandon: Thanks for your kind words. Version 1 of the app only supports a single account. Multiple account support could come later, but we decided to keep it out of v1 so we could focus our attention on the fundamentals appropriate for everyone.
Jean-Pierre
on 27 Mar 10Jason: I see you give comments on some posts. I also see that Harold Emsheimer is asking to mail overcommittedapps.com for issues.
Considering 37s legendary support quality: Does 37s give support to the iPhone app? If yes, do I need to wait for an answer on the Highrise Answer site or do I need to contact overcommittedapps.com ?
Or do we wait for an update version? What is the procedure or policy ?
Thanks
Darrin
on 27 Mar 10Works great! Hope to see 37signals come out with a similar app for basecamp
Joseph
on 27 Mar 10I was super pumped when I heard about the app, but it isn’t working for me. During the download process (love tic-tac-toe by the way), everything does just fine until the last little sliver on the progress bar, and then it just sits there forever (I’ve let it sit there and not move for 50 minutes). I have a 3G and a lot of contacts in my HR. Help?
Eric Anderson
on 27 Mar 10Any chance you guys want to open up the ability to do attachments through the API to everybody else. I assume there is some sort of API since your own app does this. Would be nice if others could have access to the same API you use internally.
Thanks!
Josh
on 28 Mar 10Wish I could search by tags and add them. Also see and edit the background notes like floor 13. Apart from that it’s awsome
Clark
on 28 Mar 10Feel like giving up on this thing. I downloaded the app 36 hours ago. Have spent the entire time since trying to get past the 90-95% “downloading additional info” hangup. I leve the iphone in the recharging dock so it won’t run out of power, then leave it alone for a few hours. I come back and the app never gets past this hangup. Sometimes I have to wake it back up, then it starts the download process again, skips ahead quickly to about the 90% mark and sits there. You guys encourage people to have big databases but then seemingly punt when we do. We have 10k contacts and loads of files attached. But if you can’t handle that (or you’re trying to ram all that data onto a too-small iphone), then warn me beforehand. All my excitement has turned to deep frustration.
JF
on 28 Mar 10Clark: Sorry you’ve had a bad experience. If you can share specifics with us we can look into your particular situation. Please write [email protected] with any/all details you can share.
Another thing to look at in the meantime… How much space do you have left on your iPhone? It’s possible there isn’t enough storage left on your phone to accommodate all your contacts, notes, emails, and files. Hard to say at this point without details, but I figured I’d toss that out as an early possibility if your phone is almost full.
Lyza
on 28 Mar 10@Brendan Yes, there is Rooftop but it’s NOT free at $9.99. How about a free version for Android just like this one being offered now for the iPhone. I’ve been using the free version of Highrise and have become dependent upon it to the point that I will buy into the paid version shortly. I’d like the same consideration for my Droid as is being offered for iPhone when I do. Thanks.
brightedge
on 28 Mar 10Yay! I’ve been waiting for this :) Thank you for putting it together and keeping it free!
Mike Bowes
on 29 Mar 10When can we expect a Blackberry app? or is there one right now that I’m missing?
Clark
on 29 Mar 10Thanks Jason. The 16G phone was almost empty when I downloaded, so I’m hoping it’s not a space problem. What’s in all that “additional info” that the app keeps trying to download? I wrote the support desk too, but it was the weekend and you guys actually have lives, so the reply will come perhaps a couple days after my help query. One reason for posting here is that others with this problem can see it and help possibly identify a bug. Crossing my fingers that it will work soon.
senjy
on 29 Mar 10Hi, The date format is not in french format. nice work !! thanks
Toine Rodenburg
on 29 Mar 10Hi, great app! thx for that. I have two accounts of Highrise to service two different companies that I manage. Is there a way to use both Highrise accounts on the app?
Joseph
on 29 Mar 10Already posted once, but I’m having the exact same problem as Clark. Another guy in our office got it working, and the only difference that I can tell is that he has a 3GS and I only have the 3G.
AnonyMouse
on 29 Mar 10Any particular reason it requires OS version 3.1.2 to open (as opposed to any 3.x)? I love you highrise, but not enough to give up my tethering…
Hugh Braithwaite
on 30 Mar 10Why must I visit the Apple Store to obtain the application? Why cant I download from 37Signals?
Alex Bridges
on 30 Mar 10It’s too easy to win O’s and X’s!
This discussion is closed.