Chase Clemons & Joan Stewart joined the support team on May 31. It’s only been 3 weeks, but they’re already making customers happy!
Chase had lots of experience with customer support in his role as manager at Jason’s Deli (he recommends the Chicago Club). He impressed us with his writing skills, and his advice on teamwork & customer support:
Only happy people can make other people happy. Make sure to treat your team great because they’re the ones who make the difference with the customer.
You can read more on his blog. A native of Nashville, Chase is very loyal to Tennessee whiskies.
Joan comes to us from Rapid City, South Dakota, where she worked at the Rapid City Public Library. Her advice on customer support:
Slow down and ask a few questions. Sometimes I’m too eager to solve the problem and it’s not really the problem they want solved. Just asking a few questions as nicely as possible to get more clarity helps a lot.
Joan proves, once again, that librarians are awesome. You can read her application & see for yourself!
Nicole
on 20 Jun 11Rapid City! That’s almost spitting distance from my hometown. Way cool, Joan.
Anonymous Coward
on 21 Jun 11Have you hired the intern already?
ggwicz
on 21 Jun 11Congrats! Love Joan’s application.
Aditya Athalye
on 21 Jun 11@Chase good to read your “Lessons from a Restaurant”... I spent about two years working with Malaka Spice on a variety of projects. Connected with everything apart from your ideas on the menu (Ours is a work of art that people steal :). But then again, everything depends.
@Joan really nicely written and instructive application. You make it look too easy!
Great choice of people @37signals... May the smiles grow.
Nic
on 22 Jun 11erk! That doesn’t come across very well.
Judy Nelson
on 22 Jun 11I wouldn’t say the bottom of the barrel at all. It sounds like both of them came from solid customer support backounds. Ann proved that librarians are awesome fits for the team. And that “sandwich shop” is one of the biggest and best around, especially the Jason’s deli that I go to all the time. The catering guys there are pros and I’m a really picky customer when it comes to my business catering. Besides, do you really think the 37signals team would hire on people they didn’t believe in? That WTF should really be Joan and Chase FTW.
This discussion is closed.