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Matt Linderman

About Matt Linderman

Now: The creator of Vooza, "the Spinal Tap of startups." Previously: Employee #1 at 37signals and co-author of the books Rework and Getting Real.

The unimportance of product names

Matt Linderman
Matt Linderman wrote this on 43 comments

Don’t waste too much time on picking a perfect name for your product. It doesn’t matter very much.

One thing we learned early on talking to Basecamp customers: Many of them didn’t even know that the app was called Basecamp. They called it “GroupHub” or “ProjectPath” because that was their project URL. Didn’t stop them from using it (or paying for it) though.

And what about picking a name that’s available as a domain? HighriseHQ.com and Backpackit.com have worked fine for us. Search is the way most people wind up finding us anyhow.

Obsessing over a name is an easy time trap to fall into when you should be focused on more important obstacles (i.e. building something that people truly want to use).

25meyer_2-popup.jpg

Another great example of selling your byproduct: Danny Meyer has grown Union Square Hospitality Group from a neighborhood bistro into 11 successful New York restaurants and a catering company. For years, the restaurants educated visiting chefs and managers. Then Meyer wrote his memoir and began speaking to employees at airlines, insurance companies, and hedge funds. Now, those lessons are formalized in an education program called Hospitality Quotient, which charges $425 for a four-hour session and $1,500 for a two-day immersion.

Matt Linderman on Apr 26 2010 5 comments

I asked him if he would come up with a few options. And he said, “No. I will solve your problem for you. And you will pay me. And you don’t have to use the solution. If you want options, go talk to other people. But I’ll solve your problem for you the best way I know how. And you use it or not. That’s up to you. You’re the client. But you pay me.” And there was a clarity about the relationship that was refreshing.

Matt Linderman on Apr 23 2010 10 comments

The interruption tax

Matt Linderman
Matt Linderman wrote this on 20 comments

Corey Waldin of Internet Simplicity, a Silicon Valley web dev firm, wrote in to tell us about the firm’s “no talking time.”

We have our own “no talking time” during the afternoon where every just designs, programs, works. No talking at all (unless there’s a client meeting). We even made a little sign that goes up during this time so when people come into the office they don’t forget.

no talking

But in his review of REWORK, software developer Henrik Paul worries about taking the idea that “interruption is the enemy of productivity” too far.

If you abolish all kinds of interruptions, you would effectively seal everyone to their own small little soundproof, locked-door cell, and nobody may talk to each other directly. The piece does mention that passive communication is ok (e.g. email), while active is not (talk, meetings, phone, IM.)

The key to a successful project, in my mind, is good communication. Communication should be open, and there shouldn’t be any protocol to do that. Once you put obstacles in front of communication within your project, people will slowly just stop asking about those little “meaningless” things. It turns out, those meaningless things are often not that meaningless after all, but those nuances that take your product from merely good to excellent.

Sure, nobody likes interruptions. But I like to communicate with my collagues. Consider a good compromise. My suggestion (as if I would have any weight) is to cut unnecessary interruptions. Allow people to opt-out from interruptions, don’t interrupt people with out-of-topic things. But don’t discourage communication. That’s not a workplace I want to work at.

It’s all about striking the right balance. You don’t want to discourage necessary communication – do that and you’ve thrown out the baby with the bathwater. But you do want to move away from a de facto “tap on the shoulder” environment that constantly breaks up the workday.

Every interruption comes with a tax. There’s a slight price you’re paying. And that adds up.

Make sure what you want to discuss is worth that cost. Whatever you’re about to tell a colleague needs to be worth taking them away from what they’re doing. If it’s not, take it to an email or some other way that won’t take that person out of the zone.

Another thing they don’t teach you in design school is what you get paid for…Mostly, designers get paid to negotiate the difficult terrain of individual egos, expectations, tastes, and aspirations of various individuals in an organization or corporation, against business needs, and constraints of the marketplace…Getting a large, diverse group of people to agree on a single new methodology for all of their corporate communications means the designer has to be a strategist, psychiatrist, diplomat, showman, and even a Svengali. The complicated process is worth money. That’s what clients pay for.


Paula Scher [via TJ]
Matt Linderman on Apr 21 2010 7 comments

I really feel like that combination of little, easy motor skills and clicking combined with feeling a little less bored for a minute is completely addictive to people. When the main way we communicate with each other is through all these things — and I’m not saying, “Don’t use Facebook, don’t use Twitter.” What I am saying is, if you’re not mindful about the amount of your attention that goes to thinking about and consuming those things, you’re not going to be making good stuff, either for that medium or elsewhere. That’s what I got kind of hung up on, when I finally realized that all I was doing was eating and producing potato chips all day long.


Merlin Mann on becoming overwhelmed by useless online information
Matt Linderman on Apr 20 2010 6 comments

TBS zags when everyone else zigs

Matt Linderman
Matt Linderman wrote this on 12 comments

Sometimes convention is just inertia. Something’s done a certain way just because that’s the way everyone else is doing it. And that’s an opportunity for a business willing to go against the grain.

Example: TBS’ use of “stacks” of programs (mentioned in this article). Running blocks of the same show helps the network stand out among the hundreds of cable channels out there.

On Mondays, for example, TBS fills the three-hour prime-time block from 8 to 11 p.m. with six reruns of “Family Guy.” On Tuesdays, it repeats the pattern with “The Office.” Wednesday is Tyler Perry night, with three hours of original comedies from that producer, who has a large following among black viewers.

“We kind of fly against the convention of traditional television,” Mr. Koonin said. “We don’t program horizontally, looking for shows that flow into one another. We program vertical stacks of programs.”

Clever. Anyone who’s sat down with a DVD of Family Guy, Mad Men, or Lost knows that watching multiple episodes in a row leads to a different type of viewing experience. We’ve all got that one friend who disappears for an entire weekend when a new season of 24 comes out on DVD.

So while every other networks assumes there’s just one “right” way to program, TBS has ignored convention and reached out to a different kind of viewer. Great example of zagging when everyone else is zigging. It’s working too: TBS is the No. 1 cable channel among viewers ages 18 to 34.

“Up in the Air” director Jason Reitman is talking about directing in this clip from KPCS, but a lot of his advice (put actors in the room and see what happens, plans can be a waste of time because you don’t know what you need until you edit, the “perfect science” approach taught in grad school ignores the chaos of reality, etc.) applies to creating a product or business too. Also, interesting to hear how he filmed/edited the entire airport security scene from “Up in the Air” on a camcorder first and then brought in the real crew to recreate it.

Related: Stanley Kubrick quotes [SvN]

Matt Linderman on Apr 14 2010 4 comments