Our support team works hard every day to make our customers happy, and we’re always proud to show how great a job they do.
In addition to making customers happy, our fantastic team also answers questions fast. Across the last 500 new cases we’ve received during our normal hours, we’ve responded to 97% in less than hour, with the average case answered in 14 minutes and solved in 25 minutes.
Our team has been steadily improving at this too. Over the last few months, we’ve steadily cut down response times, all while maintaining or improving customer happiness.
Congratulations to Michael, Ann, Kristin, Merissa, Joan, and Chase!