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An ecosystem, fragmented

Nick
Nick wrote this on 8 comments

Fragmentation isn’t just Android’s problem anymore.

Here’s the last 2 years worth of iOS and Android usage by operating system version for Basecamp, combining our native app usage and our mobile web views:

Fragmentation is the past for Android, but now it’s the present for both of the major mobile operating systems. My big question: will we see either platform be able to converge in the future, or is this the new normal?

These were made with Tableau by Noah, which is really fantastic. Noah’s fantastic too.

REWORK Stickers

Jamie
Jamie wrote this on 1 comment

In 2010, Jason Fried and David Heinemeier Hansson wrote a business book called REWORK. Since then REWORK has become a New York Times, Wall Street Journal, and Amazon.com bestseller. It goes against what every other business book is about. On top of that, it’s a quick read and it has pictures!
Those pictures were illustrated beautifully by Mike Rohde. We keep hearing from fans: “I love the art! Can I buy it?” So we partnered with the folks at StickerMule to offer some of the art as stickers.

We’re offering this initial batch of REWORK art to start. In the coming weeks I’ll be adding more. Follow us on Twitter for updates.

We want everyone who wants a REWORK sticker (or 20 of them) to get one, so we tried to set the price as low as possible. Each sticker is $3.14 or $2.79 depending on which ones you choose. The price completely covers StickerMule’s production and shipping costs. We’re not making anything off of these stickers.

We’re glad to finally get Mike Rohde’s REWORK art into your hands. Stick all the things!

Thanks again to Mike Rohde and Anthony at StickerMule.

Accepting the worst

David
David wrote this on 5 comments

There’s an exhilarating freedom and motivation in having nothing to lose. History is full of amazing tales of underdog ingenuity. Likewise, stereotypes abound of the mighty falling flat, trying desperately to protect what they’ve got.

But even more insidious than actively trying to protect what you have, is frequent fretting about how to do so in your mind. It’s so easy to fall into an endless churn of worries about how your precious gains could vanish tomorrow.

This is known as loss aversion. It’s the default routing of our evolutionary brains, and it can lead to unnecessary stress, lost opportunities, and poor decision-making. But it doesn’t have to be your destiny – it is indeed possible to reroute.

The stoic practice of negative visualization is one way to do this. If you imagine, clearly and frequently, the worst case scenario, you can work on coming to terms with its consequences. Usually they’re far less dire than your worries would lead you to believe.

I’ve employed this technique from the get-go with everything I hold dear in my life. As an example, here’s how I’ve applied this to the thought that a terrible end could prematurely doom Basecamp.

It’s easy to contemplate all sorts of spectacular ways this could happen: A massive hack that destroys all data, all backups. Some sort of epic fraud that indicts the entire company. I let my mind seek out all sorts of terrible corners.

Then I consider what’s left: I got to work with amazing people for over a decade. I grew as a programmer, as a manager, and as a business person immensely. I enjoyed most days, most of the time. I helped millions of people be more productive doing all sorts of wonderful things.

I’m so much better off for having been through this, regardless of how a possible end might occur for the company. This makes whether circumstances allow us to continue for another decade (or five!) a lesser deal than the fact that we did for one.

This brings a calmness, a tranquility as the stoics would say, that’s incredibly liberating. A head free of fear or dread. I believe this not only is a saner, healthier way to live (stress wrecks havoc on the body and soul), but also better for the company.

We’re not running Intel, and I don’t want to have Grove’s “only the paranoid survive” as my modus operandi. I want to retain the underdog sense of having nothing to lose, even when conventional thought might say I (and the company) have everything to lose.

That’s the tranquil freedom of the stoic way.

Sharing a first draft

Jason Fried
Jason Fried wrote this on 15 comments

Been working on some copy for the Basecamp site. I don’t know where it’s going to go yet – maybe on a new page, maybe it’ll replace something else, maybe we’ll even test it as the new home page.

But I wasn’t thinking of where it was going to go when I wrote it. I was just thinking about what I wanted to communicate, what I wanted to say. It’s sort of an ode to project managers. So I wrote it.

It’s not done, but I thought I’d share it so far. Here it is:


You’re responsible for getting a project done.

You need to pull together a variety of people with different skills, communication styles, schedules, and attention spans to work on this project with you.

Some of these people work inside your company, while others, like clients, vendors, or contractors, might be outside your walls. All people are created equal, but when it comes to working on a project together, they couldn’t be more different.

Naturally, the more people there are, the more chaos there is. So your job is to be “the organized one” and make sure everything’s under control and things go as planned. You need a clear view.

This is a tall order and a tough job and you rarely get the credit you deserve for doing it well.

You crave a system that helps you “effortlessly be on top of everything.”

You need a tool to help you divvy up, assign, and review work, set deadlines, make announcements, gather feedback, make decisions, follow up with people, share important on-the-record updates with stakeholders, and keep project-related reference materials easily accessible for anyone who needs it.

It’s absolutely gotta make things easier for you, but it can’t be at the expense of making it hard on others.

You know you can’t use a tool that imposes on the people you’re working with. It can’t be complicated, it can’t force people to drastically change the way they work, and it can’t require them to pay close attention all day long so they don’t miss something important.

You’re already fighting an uphill battle against deadlines, expectations, and human nature – you don’t want to have to fight against software too.

You’ve worked with people long enough to know some people rally around a new system, others will push hard against it. There will be folks who are all-in, and folks who just want to get stuff sent to them via email. So whatever system you adopt, it needs to work well regardless of how much other people choose to engage with it.

This tool needs to be your trusted assistant, not your damned adversary.

In the end, what matters is the work, the process, and the end product. You need to deliver something great, and people need to get along throughout. That’s what you take pride in, and, conveniently, that’s what they pay you for. You’re the leader. You must use a tool that’ll amplify your skills and support you every step of the way.

You’re in luck. We’ve made something especially for you.

Meet Basecamp, your new best friend at work. Welcome aboard.

A Glimpse of Artificial Intelligence

Jamie
Jamie wrote this on 8 comments

At 8:15 AM I called Safelite Auto Glass for a quote to fix a chip in my car’s windshield. I wasn’t expecting to get the work done today, but the customer service rep gave me a great deal. We scheduled the appointment for 9:30 AM. Then he asked if he could send me an email confirmation.

Normally I don’t give out my email address because I don’t want to get on another mailing list. However, in my past experience there’s been miscommunication between the corporate call center and the place of service. In truth, the $50 Safelite quote was way below the $140 dealer quote I got the day before. An email confirmation of the quote would clear up any issues should they arise. So I obliged.

What I usually do next is put the appointment in my calendar. It’s a habit I tried very hard to make over the years. No matter how soon the appointment is put it in the calendar to remember to do it!

A funny thing happened when I opened my calendar. There was an event there that said Repair your WINDSHIELD already. It had the proper time and everything.



Took me a minute to realize what had happened. The email confirmation was sent to my personal email. I use Google’s Gmail.



Turns out Google made a calendar event based on the information in that email. I use Google Calendar too. Gmail + Calendar + Google stuff was able to parse the proper event name, the time, and the location.



Then at 8:50 AM, my phone buzzed. A notification told me to leave by 9:07 AM because there is heavy traffic on the way there. I even got driving directions. By the way, there’s always heavy traffic in Chicago.



By 10:30 AM I left the Safelite shop with a repaired windshield.

I felt like I had a personal assistant this morning. I had a glimpse of artificial intelligence, but not once did I feel like I was in a sci-fi movie.

The coolest thing about my “personal assistant” experience is that it didn’t require sci-fi technology. It was amazing for sure, but I didn’t call out to Siri or ask my non-existent robot butler. It all started with a simple low tech thing: email.

Art and Craft

Wailin Wong
Wailin Wong wrote this on Discuss

Priceless cultural artifacts and works of art belong in a museum, as Indiana Jones taught us. But if the museum doesn’t have the space for that painting or Cross of Coronado, these pieces go to companies like The Icon Group.

Photo by Michael Berger

Founded in 1980, The Icon Group is a specialized moving and storage business that performs the vital but unsung task of boxing up fine art objects and storing them safely. There’s an incredible amount of knowledge and skill that goes into handling an oddly shaped or fragile piece, and companies like The Icon Group only gain that practical expertise – and the trust of their clients – by doing it over and over for decades.

The Icon Group has handled everything from Picassos to the archives of children’s poet, author and illustrator Shel Silverstein. In fact, Silverstein’s papers, books, musical instrument collection and recordings (did you know he wrote “A Boy Named Sue,” made famous by Johnny Cash?) are stored at The Icon Group’s warehouse on Chicago’s west side.

Read more about The Icon Group at The Distance.

Monsters and Thieves

Nathan Kontny
Nathan Kontny wrote this on 9 comments

Good artists copy; great artists steal.
-Picasso

A famous quote about creativity often attributed to Picasso. But what can we actually learn about creativity from studying thieves? And did Picasso even say it?

Happy Halloween! I haven’t cared for ages. But, now I have someone in my house like this. My 5 month old ladybug :)
I find myself at the nearest drugstore constantly buying diapers, and I can’t help notice the holiday on sale. Candy, makeup, masks. Especially the classic: Frankenstein.
Most of us don’t realize our use of Frankenstein’s name is wrong. Frankenstein was the name of the scientist, Victor Frankenstein. The monster didn’t have a name.
In the book, he’s called monster, creature, fiend, even devil. If anything, the monster’s name is Adam.

I am thy creature: I ought to be thy Adam, but I am rather the fallen angel, whom thou drivest from joy for no misdeed

-The “monster”


But the big thing most don’t realize is that the story of Frankenstein was written by François‐Félix Nogaret.
Wait that doesn’t sound right. Wasn’t Frankenstein written by Mary Shelley?
Julia V. Douthwaite, a professor at The University of Notre Dame, recently uncovered a story by French author François‐Félix Nogaret, written years before Mary Shelley was even born. The story is about an inventor named Frankenstein who creates an artificial man.
Mary Shelley stole the idea of Frankenstein.


Cars were supposed to be the solution to lost or stolen horses.

When I leave my machine at the door of a patient’s house I am sure to find it there on my return. Not always so with the horse: he may have skipped off as the result of a flying paper or the uncouth yell of a street gamin, and the expense of broken harness, wagon, and probably worse has to be met.

-An excited new automobile owner from 1901, found in the book Stealing Cars


Instead, cars have been the object of thieves attention since they were first invented. Motor vehicle theft, also more popularly known as grand theft auto (amongst police and video game playing teens), is an enormous problem and a multi-billion dollar industry for thieves.
By many counts, a car is stolen in the US every 30 seconds. Of those stolen, only about 12% are ever recovered. And the problem is all over the world. 1 in 6 cars on the road in the Czech Republic are stolen vehicles or contain stolen parts.
But today, with the advent of Vehicle Identification Numbers (VINs), a stolen car isn’t that valuable sold on its own. If you had a stolen car and changed its plates, its VIN is still etched or stamped onto 20 or more pieces of your car. The dashboard is the obvious place you see it. But it’s on the engine. The doors. Some cars even have the VIN etched onto all the windows.
And so, a stolen car is easy to identify. As a whole.
Professional car thieves know that as soon as you steal a car, your next immediate task is to get it to a chop shop. A chop shop is an illegally operating garage that specializes in taking a car and almost literally chopping it into pieces. In less than an hour, a stolen car is chopped. Seats, windshield, airbags – every individual item is removed. Things with VINs are dumped, destroyed, or melted down.
Now, thieves have extremely valuable parts on their hands. Wheels, entertainment systems, air bags – all can go for hundreds to thousands of dollars on their own. Even melted down. A catalytic converter contains platinum going for $1500 an ounce.
And in their sale, they can’t be traced back to the original owner or the crime.
Professional thieves have figured out that there isn’t much use to stealing and reselling an entire car. The value is in deconstructing the car, and utilizing the individual pieces.


Many people also don’t realize Mary Shelley’s Frankenstein is subtitled “The Modern Prometheus”, as the subtitle doesn’t appear on modern editions of the book.
Prometheus is a tale from Greek mythology, probably 3000 years old. Some versions of the myth have Prometheus as the architect of mankind, fashioned out of mud and fire. Shelley’s monster was created with flesh and lightning.
Shelley didn’t just steal from Nogaret. She stole pieces of work from a countless number of places. Like Greek mythology. Like Milton’s Paradise Lost, an alternative genesis story about Adam, God, and Satan.

Like Adam, I was created apparently united by no link to any other being in existence many times I considered Satan as the fitter emblem of my condition; for often, like him, when I viewed the bliss of my protectors, the bitter gall of envy rose within me.

-The “monster”


Like Coleridge’s The Rime of the Ancient Mariner. Mariner and Frankenstein both use a similar narrative technique of one character telling another character the story, and interrupting the narrative to make sure the reader is reminded of that fact.
She stole from Giovanni Aldini and Johann Konrad Dippel who were scientists in the late 1700s who were trying to sustain or create new life with electricity and chemicals.
Shelly even stole narrative and character ideas from her own mother’s novel, A Vindication of the Rights of Woman.
But you wouldn’t know these things unless you did a lot of research and could spot the elements. Nogaret and Shelley might have a main character with the same name creating an artificial man, but that’s largely where the similarities stop. The stories are completely different.
And that’s because Shelly did what these car thieves excel at: break things down, and find new value in the parts.


Amateurs tend to be poor at imitation. When they see an idea, they clone the whole thing and offer it as their own work. The pro knows to chop these things into pieces and find new uses for them.
One of my favorite books to recommend to developers who feel like they can’t design is Jarrod Drysdale’s Bootstrapping Design. He outlines a way novice web designers can do what Mary Shelley did:

  1. Find 3 sites that inspire you.
  2. Steal the layout from one, color scheme from another, and typography from the third.
  3. Combine those three, and you’ll realize you’ve created something original.


I’ve made something called Draft, software to help people write better. The homepage has served me well in getting traffic and getting people to sign up:


But it’s actually a combination of things I’ve stolen. The font I stole from Field Notes, these beautifuly designed notebooks from Aaron Draplin and Coudal Partners. They introduced me to Futura, and I fell in love.
The layout was stolen from Google. Simple, centered, almost nothing on the page, just click the button and get started.
There’s a little animation to the headline that drops in – stolen from DuckDuckGo’s previous design, a great search engine built by Gabriel Weinberg. Their logo had a similar animation when the page loaded.
Even the blue button came from some place I can’t remember now. But I was on a site, saw the blue they were using, and decided it would make a great link and button color.
On and on, I’ve deconstructed these other sites into pieces and mixed them together into something new. Something original.
Now, I’ve recently taken over as the CEO of Highrise, and as we look at things to improve and redesign, I see us doing the exact same thing.
I hired the very talented designer, Wren Lanier, and the first thing she asked me was: send me all the sites and designs that inspire you.
And as you’ll see, when we launch our new homepage soon, it will come off as original, because it is. But lots of elements on those pages are because Wren or I liked a button here, a color there, a font somewhere else.
Here’s an illustration that you might see soon on the new Highrise homepage, describing Highrise as a “Secret Weapon.”



A beautiful original “shaken” from a designer and artist I hired, Brad Colbow, but you can spot where inspiration came from.


That quote “Good artists copy; great artists steal,” is often attributed to Picasso. But that’s not what he actually said. According to The Quote Investigator, that’s Steve Jobs’ version as he was trying to quote Picasso.
Picasso has also been quoted as saying:
    Bad artists copy; great artists steal.
But a 1974 book, mentioned William Faulkner said:
    Immature artists copy, great artists steal.
But it was T.S. Elliot who in 1920 wrote:
    Immature poets imitate; mature poets steal.
And it was Alfred Tennyson in 1892 who wrote:
    That great poets imitate and improve, whereas small ones steal and spoil.


All these great artists, Jobs, Picasso, T.S. Elliot, stole parts, added their own, and inspired the next – just like professional car thieves, clever enough to deconstruct the originals, and use the pieces to create something much more valuable.