We recently gave some love to Threadless’ RSS shopping feed and pointed out the Chicago Tribune (finally) profiled the company. More things to like about Threadless:
1. It’s not Web 2.0.
Threadless isn’t about Web 2.0 buzzwords, technology for technology’s sake, doing the VC tango, etc. Threadless is about kicking ass as a real, profitable company and taking care of its customers (the loyalty of customers is the #1 priority).
2. Community…no, really.
A lot of sites pay lip service to the notion of building a community. Threadless actually does it. And it’s not just having a blog or a forum (though the site has those too). Check out the site’s navigation where “Shop” and “Participate” are given equal treatment:
It’s no accident. Threadless isn’t just a place to buy stuff. It’s a place where people do stuff too. The people design the shirt ideas, decide which shirts get made, post to forums, upload photos of themselves wearing the shirts, etc. The result? People are attached to Threadless. As Don Norman says, “We are much more emotionally attached to products for which we feel some involvement.”
Threadless makes people feel like partners, not just customers. That’s why people become MySpace friends with Threadless. They start blogs about Threadless (like this or this or this). They care what happens.
3. It’s playful.
Threadless nails the playful part of the process. Check out the “A song about this tee” MP3 on shirt pages like the one for Happy Hospital. Or how about the Willy Wonka inspired Find the Golden Tag and Win! (“if you receive your order and your shirt has a gold foil tag you win a free tee of your choice!”).
This coy tone extends to copywriting and staffing too. Check out this bit from the coffee-stained FAQ.
Q. How do you become a skinnyCorp employee? How can I become a skinnyCorp employee?
A. You have to be amazing. When we hire, which we don’t do very often, that’s the first thing we look for. Amazingness. Followed very closely by awesomeness, and then insaneosity. You also have to be able to hold your breath for 6 minutes while completing a mile-long sprint. Do you have what it takes?!
When the site asks for a birthdate it follows up with a link that says, “Who wants to know?” instead of the typical “Why do we need this?”
This playful attitude is part of why people get excited about Threadless. Here’s what Kathy Sierra says about playfulness: “Brains love play. Find a way to bring more play (or at least a sense of playfulness) into someone’s life, and you might just end up with a fan. Brains evolved to play, and apparently the bigger the brain, the more likely it is to play. Play turns the brain on.”
Continued…