Sometimes a design isn’t working because you think you can’t change the one element that needs to be changed.
Many people with jobs have a fantasy about all the amazing things they would do if they didn’t need to work. In reality, if they had the drive and commitment to do actually do those things, they wouldn’t let a job get in the way.
Paul Buchheit of Gmail fame on What to do with your millions.
How did Windows become ubiquitous?
A force of self-interest throughout the industry made Windows ubiquitous. Compaq and all these different vendors made Windows ubiquitous. They didn’t know how to spell software, but they wanted to put something on their machines. That made Windows ubiquitous.
So it just kind of happened.
No, it was sort of an algorithm that got set in motion when everyone’s self-interest aligned toward making this happen. And I claim that the same sort of self-interest algorithm is present on the Web. Everyone has a self-interest in making this Web ubiquitous and not having anyone own it.
Steve Jobs talking to Wired in 1996. One of so many fantastic quotes. Read the whole thing.
It is always quietly thrilling to find yourself looking at a world you know well but have never seen from such an angle before.

If you have to explain your clever corporate naming right in the link, maybe it’s just not worth it? [From Jamba Juice]
This week in Twitter
Highlights from this week’s 37signals staff posts at Twitter.
@jasonfried: There’s a two-week-or-less version of just about everything.
@mattlinderman: Love the photog of Olivo Barbieri. Shots of his site specific_NEW YORK CITY 07 here: http://bit.ly/ddiWFu
@jamis: gah, another email announcing a “webinar”. That word just gives me the creeps.
@JZ: “Without great solitude no serious work is possible.” — Pablo Picasso
@rjs: NPR guests are so frequently “struck by” things that they should start wearing helmets and armor inside the studio.
@jasonfried: Register early for BIF-6. The BIF conference series is one of the best I’ve ever attended: http://bit.ly/b2kcU6
@kiranmaxweber: Check out Episode #29 of Core Intuition with @danielpunkass and @manton – more talk about handling support email. http://ow.ly/1PS49
@jasonfried: With every call being recorded for quality assurance purposes you’d think call center quality would be improving.
@dhh: There’s something uniquely calming about shredding stuff. Paper be gone!
Equality and remote teams
One topic consistently comes up when people ask me how we do things at 37signals: working remotely. Talking with a friend about how his team manages a widely distributed team it occurred to me that the key to really making working outside the office effective for your team is equality.
What I mean is that at 37signals there isn’t any distinction between our remote team members and those who work in the office. Of our team, 9 live in Chicago near our physical office and 11 live outside Chicago — a few even outside the US. All of us have the same freedom to work where we feel most comfortable. Even those of us that live in Chicago work outside the office much of the time.
What that does is create parity and a culture of work where location doesn’t matter. There are no advantages for people who come into the office, no disadvantages to staying home to get your work done. I’ve worked with companies where remote team members were an afterthought. They had to sit through meetings on the other end of a speaker phone while the rest of the team met in-person. The team members who weren’t permitted to work remotely resented those who were, despite the remote team’s obvious second-class status. These days, I live over 500 miles from my nearest coworker but I don’t feel like I’m missing a thing.
My friend’s team learned a similar lesson. They found that making even their team members in the main office work from home leveled the playing field. The local team benefitted from the productivity of working in isolation and learned to embrace the same constraints as the remote team. That taught everyone how to communicate in a location independent way, making the entire team more effective.
Lack of parity for remote employees is certainly a big factor when a company tries and fails to integrate remote team members. Most any team can benefit from some time to work outside the office. Let your local team reap the benefits and open your company to a vast pool of talent by hiring the best no matter where they live.

This shipping notification email from Waterfield succeeds at conveying a personal and sincere tone even though I suspect it’s automated. The subject invites you to open it and the “thanks for tracking us down…” paragraph feels genuine. (Nice subtle dig at the USPS’s “tracking” service, too.)

Flashback: The 37signals homepage back in 2002.